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New Contributor
Posts: 7
Registered: ‎03-27-2014
My Device: bold 9780
My Carrier: cell c

blackberry suddenly slow

My blackberry suddenly got slow and is forever showing the loading clock.I can't even view images,it loads till I give up.sometimes it just freezes from nowhere until I remove the battery,day before yesterday I removed it thrice.it sometimes shows a white screen written 'application error,reset'.of late I don't even have the patience to wait until that message displays,I just pull the battery out.the freezing usually happens when I get on the facebook application,view my phone media,get on the browser.what could be the problem and how do I solve?it's been fine along until 3-4days ago
Hall of Famer II
Posts: 51,425
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry suddenly slow

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 7
Registered: ‎03-27-2014
My Device: bold 9780
My Carrier: cell c

Re: blackberry suddenly slow

Oh,let me try the safe mode solution right now.thanks
Hall of Famer II
Posts: 51,425
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry suddenly slow

Correction...Safe Mode is a diagnostic tool, not a solution. It is intended to help determine if any of your add-on or 3rd party apps are the cause of your issues.



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎03-27-2014
My Device: bold 9780
My Carrier: cell c

Re: blackberry suddenly slow

Oh alright,I've just rebooted in safe mode
Regular Contributor
Posts: 62
Registered: ‎11-15-2012
My Device: Blackberry Z30, Q10, Bold 9900, 64GB Playbook
My Carrier: Telus

Re: blackberry suddenly slow

try a restart there are also memory saving apps and options in the blackberry settings. best app is Advance OS and LED

New Contributor
Posts: 7
Registered: ‎03-27-2014
My Device: bold 9780
My Carrier: cell c

Re: blackberry suddenly slow

I've done safe mode and wiped it twice,now I can't download apps from app world.I've given up on this phone already coz I can't even upgrade anymore
Hall of Famer II
Posts: 51,425
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry suddenly slow

There is much more that you can try, if you are willing. But, since you've given up, we'll just stop now then.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code