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Visitor
Felicity
Posts: 1
Registered: ‎07-14-2009
My Device: Not Specified

email account password change

Sorry to be totally dim, I dont have a Blackberry and I am asking this question on behalf of someone else....

 

The university email account that his BB picks up is having a forced password change on Thursday. How will this affect the BB? Could a nice kind person do step by step instructions on how to edit the account settings on the BB. I dont know what model he has which is pretty useless I know. Basically, any help at this stage would be gratefully received and prevent him from tearing out his hair.

 

Thank you in advance

F

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: email account password change

Hi and welcome to the forums!

 

You sound suspiciously like the Mom of a freshman!

Here is a step by step illustrated guide, you can do it from the PC. BIS change Password

You should login and look around today so it's familiar and let us know if you have questions.

What is the carrier for the device? At&t, Verizon, etc. I'll send you the link to the site.

Thanks,

 

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New Contributor
leprecaun28
Posts: 8
Registered: ‎01-30-2014
My Device: Bold 9780
My Carrier: Rogers

Re: email account password change

So what happens if you can't get the  'email account' in Setup to open on the BB?

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Hall of Famer II
sdgardne
Posts: 47,208
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: email account password change

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books (pre-BB10 devices only)

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
leprecaun28
Posts: 8
Registered: ‎01-30-2014
My Device: Bold 9780
My Carrier: Rogers

Re: email account password change

Thanks

Got it fixed by going to www.blackberry.com/integrate on my phone browser and it let me change the password from there

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Hall of Famer II
sdgardne
Posts: 47,208
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: email account password change

Excellent.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.