Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Contributor
Posts: 4
Registered: ‎08-25-2012
My Device: curve 8520
My Carrier: o2

how to wipe all content

I want to wipe all data on my blacklberry. I was with o2 in the UK and something is seriuously screwing with my phone. Is there a way of wiping it of all apps, software, setting etc and wiping back to factory reset? I follo9wed a guide online that involved using command prompt and it didnt delete apps or change my settings with o2 as such

Hall of Famer II
Posts: 53,976
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: how to wipe all content

Hi and Welcome to the Community!


There are multiple methods...see this:

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of stored user and application data

From what you describe, it sounds like you want the ResetToFactory method:

  • KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

Good luck!

Special through 31-Oct-2015 -- 10% Discount at ShopBlackBerry.com! Click here for details.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.
Super Contributor
Posts: 560
Registered: ‎05-29-2011
My Device: BlackBerry Z30
My Carrier: Orange/EE. UK

Re: how to wipe all content

try a secirity wipe first and wipe app, email and all data, hence resetting back to the default factory settings. You should only do a full OS wipe if need be but make sure you have desktop manager on a PC so you can re-load the operating system
Craig Ashcroft Elite UK
If this post helps you please click the LIKE below the post(s)