Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
- KB00510 How to register a BlackBerry smartphone with the wireless network
2) Resend Service Books
- KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
- Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then it may be that your carrier does not directly support your specific BB model number...most carriers won't deliver SB's to models that they don't support, and you have to work some magic to get them. If this is the case, then someone worked that magic before, and needs to do so again.
Good luck!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||
|
farrahrose wrote:
yesterday i delete all the data on my bb 8520 "MASTER HARD RESET" .. but when i used to open my browser ' it wont work .. what happened to my phone ? it always say (unable to connect o the internet,please try again later. if the problem persists please contact your service provider)
Hi and Welcome to the Community!
Unfortunately, there are many different methods to do what you say (that I highlighted above)...please expand on exactly the method you used (step by step is often the best method so as to understand you clearly). In any event, if you do as is described in Message 2 above, that may well return your device to proper service. Then again, you may need to contact your mobile service provider for formal support. But, again, all of this is guessing since I can't tell exactly what you actually did.
Good luck and let us know!
| button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||
|
In any event, did you even try what I recommended (Message 2 of this thread)?
| button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||
|
seaill09 wrote:
excuse me ? i got the same problem to i click the REGISTER NOW in the menu and it already sent a message in HOST ROUTING TABLE, but nothing happend ? pls. help
Hi and Welcome to the Community!
Here are updated instructions, including notations of the required response from each step. If the response arrives correctly, you move onto the next step. If the response does not arrive correctly, you drop out of the process and contact your mobile service provider for formal support.
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
- KB00510 How to register a BlackBerry smartphone with the wireless network
- Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
- KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
- If you have no CMIME entry, then skip the deletion
- KB02830 Send the service books for the BlackBerry Internet Service
- Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
- Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
- BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
- See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
| button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||
|
