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New Member
sthabz
Posts: 1
Registered: ‎04-06-2013
My Device: blackberry curve 9360

limited internet service

I've recently bought a blackberry 9360 and I've been downloading or streaming stuff and not having a problem but after a few days , my internet just started being slow n I can't stream any more , is it the device or is it the carrier vodacom? Cause if its vodacom limiting my speed ill surely change to another netwok
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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: limited internet service

Hi and Welcome to the Community!!

Just to be sure, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Now see how things function. If it continues to be slow, then you indeed should contact your mobile service provider for formal support and to find out if your contract limits you to a specific quantity of "high speed" access, after which they throttle you down to slower speeds.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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