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spiderbaby
Posts: 2
Registered: ‎06-26-2012
My Device: Bold 9900

operating system upgrade

I have the bold 9900, I have BBOS 7. on my device I checked for the upgrade and it says I can upgrade to 7.1. Can I do this from my device? if I do this will I lose information on my phone like contacts and settings?

Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: operating system upgrade

Hello,


spiderbaby wrote:

I have the bold 9900, I have BBOS 7. on my device I checked for the upgrade and it says I can upgrade to 7.1. Can I do this from my device? if I do this will I lose information on my phone like contacts and settings?


The on-device wireless update process is designed to take an on-device backup of all of your data and configuration items, and then restore from that after the update succeeds. The downside is that, if anything goes wrong in the update process, that backup file is lost forever...which indeed results in loss of everything. Hence, I never recommend the OTA updates...

The simplest way is to, on a PC (you cannot do this on MAC):

1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed


3) Download and install, to your PC, the BB OS package you desire:


4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML (there will be at least one, perhaps 2)

5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

Don't forget to backup.



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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