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New Contributor
kwaku666
Posts: 7
Registered: ‎02-15-2014
My Device: 9300
My Carrier: Play

trouble witch Blackberry Internet Service

Hello,

 

I can't login to this page http://playmobile.blackberry.com/

i remember my login and I try to use options 'forgot password'

when I use it i take the massege but in body :

Your Password is: .... (and I can't  see password).

 

This is a technical problems witch this website.

 

I login to this page more times.

 

Please help me

 

best regards

Wiktor

 

 

Please use plain text.
Forums Veteran II
Wolf359
Posts: 3,340
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: trouble witch Blackberry Internet Service

Are you going to that webpage from a computer or the phone?  If it doesn't work on the computer either, call your carrier.  They can reset the password and help you get logged in.

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New Contributor
kwaku666
Posts: 7
Registered: ‎02-15-2014
My Device: 9300
My Carrier: Play

Re: trouble witch Blackberry Internet Service

Hello,

 

I try login use my phone and website before PC browser.

Blackberry support team must be repair this problem.

 

Thanks

 

Wiktor

Please use plain text.
Forums Veteran II
Wolf359
Posts: 3,340
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: trouble witch Blackberry Internet Service

Thanks for the info.  You have to contact your carrier to get the password reset.  If the carrier can't reset they will escalate to blackberry but you have to call the carrier first.  That is the only option if you can't get logged in from the computer.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.
New Contributor
kwaku666
Posts: 7
Registered: ‎02-15-2014
My Device: 9300
My Carrier: Play

Re: trouble witch Blackberry Internet Service

I call to the operatator (call center about 5 days ago) but they don't know what's the problem.

They inform me to use this website to remeber my password but I use it.

 

I can't login to this website for about 7 days.

 

 

Please use plain text.
Forums Veteran II
Wolf359
Posts: 3,340
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: trouble witch Blackberry Internet Service

Ask to be transferred to the next level of support at the call center.  I went through the same thing several months ago and thats how they fixed it.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.
New Contributor
kwaku666
Posts: 7
Registered: ‎02-15-2014
My Device: 9300
My Carrier: Play

Re: trouble witch Blackberry Internet Service

Thank you.

 

I wait to the info

Please use plain text.
New Contributor
kwaku666
Posts: 7
Registered: ‎02-15-2014
My Device: 9300
My Carrier: Play

Re: trouble witch Blackberry Internet Service

Hello,

 

Blakbbery team know what's the problem?

 

 

Wiktor

Please use plain text.
New Contributor
kwaku666
Posts: 7
Registered: ‎02-15-2014
My Device: 9300
My Carrier: Play

Re: trouble witch Blackberry Internet Service

Hello,

 

Blackberry support work very slow. To this time I can't login to my account.

My account don't have a password.

 

I need HELP

 

Thanks

 

Wiktor

Please use plain text.
Forums Veteran II
Wolf359
Posts: 3,340
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: trouble witch Blackberry Internet Service

Wiktor:
You have to contact your service provider to resolve this issue. The people on this forum cannot fix it. If you don't contact your carrier you will not be able to login. Please follow the steps I listed above.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.