11-11-2010 07:33 AM
I have a BB 9000 and have recently taken it abroad where I have a separate SIM and BB account with a local network provider. Everything has been working perfectly since I changed SIM to the local provider (BBM, receiving email messages, Facebook notifications etc.). Recently though I've only been able to send emails if replying to an existing email. If I compose a new email the send option is missing. If I save as draft I lose all the data in the 'to' field. Having read the forums I've deleted the service books, done a battery pull, re-registered the host routing table and re-sent the service books (on my local network provider's page). I'm still in the same position whereby the send option is missing when I compose a new email but it's not missing if I choose to reply to an email.
Any advice gratefully received!
Solved! Go to Solution.
11-11-2010 07:35 AM
On your device, go to Options > Advanced > Default Services.
Is your email needed email account set as the default email address?
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11-11-2010 07:46 AM
"On your device, go to Options > Advanced > Default Services.
Is your email needed email account set as the default email address?"
I recently changed it back... I have a total of 5 email accounts set up on the BB: 1 x gmail & 4 x imap isps. Interestingly I think the problem timing may coincide with recently changing the default to a different imap address from before. When I try and compose a message in the 'send using' field it has all of my email accounts plus '[default]'. If I try sending using any of the accounts including gmail I experience the same issue where the send option is missing. Every time when I save as draft and then re-open it the email address in the 'to' field disappears...
Intriguing and frustrating but am optimistic as you've been incredibly helpful in the past thank you :-)
11-11-2010 11:41 AM
Interestingly my wife's BB is exactly the same model and has gone through exactly the same process as mine (switching to a new local network). She's got no problems at all and has 1 x hotmail account and 1 x ISP imap account...
No joy with mine yet.
11-11-2010 12:18 PM
I found a fix... but it's clearly a bug. Ironically, opening general options in email and changing "Show recent contacts when composing email" to "no", achieves the exact opposite! Autosuggest re-starts and most importantly the send option mysteriously reappears. All credit to: http://forums.crackberry.com/f152/auto-suggest-con