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New Contributor
Furrytail
Posts: 3
Registered: ‎10-01-2012
My Device: Curve 9320
Accepted Solution

unable to reconcile email accounts through wi-fi

I am not able to send or receive emails in my 9320 through wi-fi (don't have data, so not sure if it would work that way). Report says wi-fi connected, but email does not seem to recognise it anymore.

It was working fine a few days ago and I have not done any software update till now, trying to fix the problem.

Also the "Reconcile now" option is gone.

Any advice is welcome.

Thanks!

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JSanders
Posts: 85,712
Likes: 23,106
Solutions: 5,952
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to reconcile email accounts through wi-fi

You must have the BlackBerry BIS Data Plan to use the native PUSH email on any Blackberry device.

 

I don't know why you had it a few days ago, and not now.

 

The reconcile now option is only for BES devices and does nothing on a personal BIS account.

But, you say you have neither. You must have one or the other for mail to work.




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New Contributor
Furrytail
Posts: 3
Registered: ‎10-01-2012
My Device: Curve 9320

Re: unable to reconcile email accounts through wi-fi

Thanks for the explanation, JSanders.

I really don't get it, because it has been working on wi-fi alone for at least a month.

 

Now I have requested the BIS but still unable to access email or hotmail messenger (which I also did previously).

Would you know if it may be due to another technicality? When I check it says no software update required...

Thanks!

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JSanders
Posts: 85,712
Likes: 23,106
Solutions: 5,952
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to reconcile email accounts through wi-fi

Was this a second hand device you got from someone?

 

For your email setup, please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!





1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Furrytail
Posts: 3
Registered: ‎10-01-2012
My Device: Curve 9320

Re: unable to reconcile email accounts through wi-fi

Thank you so much, JSanders.

 

It is an upgrade I got, brand new I should assume.

 

Tried your steps but it was still not allowing me to use email. So, after two days trying, I finally got hold of my mobile provider's Customer Support again & they have just confirmed my request to re-aply to BIS had not been processed!

 

Done now & it seems to be working fine.

 

Thanks again.

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JSanders
Posts: 85,712
Likes: 23,106
Solutions: 5,952
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to reconcile email accounts through wi-fi

You're welcome, good luck!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.