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Strange problem on BB OS7 emails
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06-19-2012 02:00 PM
I'm having a strange problem. My web app sends emails directly and the emails are viewed properly on all clients and devices except blackberrys running OS7. On OS7 the emails are completely blank.
I've found that the problem centers around a table cell. If I put any content (even one word) into that cell, the email is blank. But if I remove that word and put no content in it, then the rest of the email is properly displayed. I've put the html below with the word "TESTING" in that cell.
Can anyone figure out why putting content in that table cell would cause the entire email to be blank?
Thanks!
Jeff
<!DOCTYPE HTML>
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="HandheldFriendly" content="true" />
<meta name="viewport" content="width=635" />
<title>Confirmation of your recent activity on GroupValet</title>
<style type="text/css">
/* Based on The MailChimp Reset INLINE: Yes. */
/* Client-specific Styles */
#outlook a {padding:0;} /* Force Outlook to provide a "view in browser" menu link. */
body{width:100% !important; -webkit-text-size-adjust:100%; -ms-text-size-adjust:100%; margin:0; padding:0;}
/* Prevent Webkit and Windows Mobile platforms from changing default font sizes.*/
.ExternalClass {width:100%;} /* Force Hotmail to display emails at full width */
.ExternalClass, .ExternalClass p, .ExternalClass span, .ExternalClass font, .ExternalClass td, .ExternalClass div {line-height: 100%;}
/* Forces Hotmail to display normal line spacing. More on that: http://www.emailonacid.com/forum/viewthread/43/ */
#backgroundTable {margin:0; padding:0; width:100% !important; line-height: 100% !important;}
/* End reset */
/* Some sensible defaults for images
Bring inline: Yes. */
img {outline:none; text-decoration:none; -ms-interpolation-mode: bicubic;color:#f19961}
a img {border:none;}
.image_fix {display:block;}
/* Yahoo paragraph fix
Bring inline: Yes. */
p {margin: 1em 0;}
/* Hotmail header color reset
Bring inline: Yes. */
h1 {color: black !important;font-weight:bold !important;}
h2 {color: #6f6f6f !important;font-weight:bold !important;}
h3 {color: #000 !important;font-weight:bold !important;}
h1 a, h2 a, h3 a, h4 a, h5 a, h6 a {color: blue !important;}
h1 a:active, h2 a:active, h3 a:active, h4 a:active, h5 a:active, h6 a:active {
color: red !important; /* Preferably not the same color as the normal header link color. There is limited support for psuedo classes in email clients, this was added just for good measure. */
}
h1 a:visited, h2 a:visited, h3 a:visited, h4 a:visited, h5 a:visited, h6 a:visited {
color: purple !important; /* Preferably not the same color as the normal header link color. There is limited support for psuedo classes in email clients, this was added just for good measure. */
}
/* Outlook 07, 10 Padding issue fix
Bring inline: No.*/
table td {border-collapse: collapse;}
/* Styling your links has become much simpler with the new Yahoo. In fact, it falls in line with the main credo of styling in email and make sure to bring your styles inline. Your link colors will be uniform across clients when brought inline.
Bring inline: Yes. */
a {color: blue;}
</style>
</head>
<body style="background-color:#f8f8f8">
<table cellpadding="60" cellspacing="0" border="0" id="backgroundTable" bgcolor="#f8f8f8">
<tr>
<td valign="top">
<table cellpadding="0" cellspacing="0" border="0" width="635" align="center">
<tr>
<td valign="top" style="border-left:3px solid #e6e6e6; border-right:3px solid #e6e6e6; border-top:3px solid #e6e6e6; border-bottom:3px solid #e6e6e6; background-color:#fff;">
<table width="635" border="0" cellspacing="0" cellpadding="0" style="border:0px solid #cbcbcb;">
<tr>
<td>
<table width="635" height="129" border="0" cellspacing="0" cellpadding="0">
<tr>
<td>
<a href="http://email.groupvalet.com/wf/click?upn=2dDVvsaqI
<img src="http://www.groupvalet.com/email_images/header.png" alt="GroupValet" border="0" width="516" height="129" style="display:block;outline-style:none;text-decor
</a>
</td>
<td width="119" style="border-collapse:collapse;">
<a href="http://email.groupvalet.com/wf/click?upn=2dDVvsaqI
<img src="http://www.groupvalet.com/email_images/login.png" alt="Login" border="0" width="119" height="129" style="display:block;border-style:none!important;o
</a>
</td>
</tr>
</table>
<table width="615" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="595" style="padding:0px 20px;">
<table width="595" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="408">TESTING</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
<table cellpadding="5" cellspacing="0" border="0" width="635" align="center">
<tr>
<td valign="top" align="center">
<p style="font-family:Helvetica Neue, Arial, sans-serif;font-size:12px;color:#7e7e7e">
You're receiving this email because you are a member of a group, or a community,<br/>or you signed up on GroupValet. -
<a href="http://email.groupvalet.com/wf/click?upn=2dDVvsaqI
unsubscribe
</a><br/><br/>
GroupValet is owned and operated by Oozbop, LLC. PO Box 602, Riverside, CT 06878
</p>
</td>
</tr>
</table>
</td>
</tr>
</table>
<img src="http://email.groupvalet.com/wf/open?upn=BtDScK89yU
</body>
</html>
Re: Strange problem on BB OS7 emails
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06-19-2012 02:27 PM
One other note - the users having this problem are running 7.1.0 Bundle 921.
