Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Java Development

Reply
New Contributor
GordonatObsidian
Posts: 4
Registered: ‎03-14-2012
My Device: 9380
My Carrier: Vodafone UK

App that uses the phone and call forwarding - incoming calls not forwarded with encryption enabled

[ Edited ]

Hello,

 

We are struggling with a strange problem with our app that uses the phone api. Incoming calls must be forwarded to to a DDI but we have found that when encryption is enabled (not including contacts and media card) the call forwarding does not work. I found this KB which mentions DT 758410:

 

KB28150 http://www.blackberry.com/btsc/KB28150

Custom alerts for contacts do not function when Content Protection (encryption) is enabled

 

Edit - to be clear the app makes the phone busy so it forces the phone to use the forwarding when busy.

 

Is this related? If so, what is the status of the devtask? If not what can we do?

 

Thanks

 

Gordon

 

Please use plain text.
Administrator
MSohm
Posts: 14,268
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Re: App that uses the phone and call forwarding - incoming calls not forwarded with encryption enabled

Can you elaborate on what is not working?  Is the PhoneListener not firing when encryption is enabled?  Or is some error or exception thrown in your application?  If so what is it and what line is throwing it?

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
Please use plain text.