Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Java Development

Reply
Contributor
omgimanoob
Posts: 26
Registered: ‎06-10-2011
My Device: Blackberry 9800 Simulator
My Carrier: Fledge Simulated Network

Appworld application denied. How to get additional information?

Dear all,

 

My application got denied by Appworld for the second time. The reject e-mail is very brief, and replying to that e-mail won't help because they wouldn't reply. Is there anyway for me to contact the people who tests our app so that I can get more information so that I know where to fix? My app runs alright on my device. The problem is I don't know what device / os they use for testing. The e-mail from AppWorld is as follows:

 

Application fails for the following reason:

"If the user launches the application then the user notices that after few seconds of the application launch , application exits to the device menu."

Thank you for your understanding in this matter,


 

Please use plain text.
Developer
shahumang8
Posts: 643
Registered: ‎08-09-2010
My Device: Not Specified

Re: Appworld application denied. How to get additional information?

Hi,

 

    You install your apps to Real devices so you got your problem and i hope you call any methode like getScreenClose so check that.

 

Thanks.

Please use plain text.
Contributor
omgimanoob
Posts: 26
Registered: ‎06-10-2011
My Device: Blackberry 9800 Simulator
My Carrier: Fledge Simulated Network

Re: Appworld application denied. How to get additional information?

Thanks shahumang8,

 

I've run it on a real device - Curve 9300 O/S6, used it for a week before I received the reject e-mail from Blackberry.

 

During submission, i've picked all 59 devices from the Device Support option.

 

Perhaps the person who tested the app used a device that has a lower version of O/S. However my app requires internet connection - either TCP Wifi or TCP so I was hoping to ask them under what environment was the app tested on.

 

If I can contact them then I don't have to wait until my app gets denied again after waiting for another week.

Please use plain text.
Developer
soaman
Posts: 848
Registered: ‎03-03-2011
My Device: Z10

Re: Appworld application denied. How to get additional information?

For a start pick only the devices that you have tested on. If it will be approved, move on to other devices.

--------------------------------------------------------------------------------------
Leader of Ljubljana BlackBerry Developer Group
BlackBerry Certified Builder for Native Application Development
Please use plain text.
Developer
superdirt
Posts: 541
Registered: ‎05-17-2009
My Device: Not Specified

Re: Appworld application denied. How to get additional information?

What JDE did you compile with? Have you tried your application in various simulators?

 

I believe they usually test the application on a number of devices.

 

Scott

Please use plain text.
Contributor
omgimanoob
Posts: 26
Registered: ‎06-10-2011
My Device: Blackberry 9800 Simulator
My Carrier: Fledge Simulated Network

Re: Appworld application denied. How to get additional information?

[ Edited ]

Hi Scott, thanks for your reply.

 

I compiled with JRE 6.0.0 using Eclipse.

 

I have *just*  tried with all the O/S 6 simulators:

- BlackBerry_Simulators_6.0.0.431_9650-Verizon.exe

- BlackBerry_Simulators_6.0.0.436_9330.exe

- BlackBerry_Simulators_6.0.0.436_9670.exe

- BlackBerry_Simulators_6.0.0.534_9300.exe

- BlackBerry_Simulators_6.0.0.534_9700_Asia.exe

- BlackBerry_Simulators_6.0.0.546_9100_Asia.exe

- BlackBerry_Simulators_6.0.0.570_9800_Asia.exe

- BlackBerry_Simulators_6.0.0.587_9780_Asia.exe

 

And I've just resubmit, this time i only selected the above eight models (instead of 58 - which many of them doesnt support O/S 6) on the device selection screen. I pray that it gets approved.

 

I wonder who can I contact for more info if it gets declined again (touch wood)

Please use plain text.
Developer
superdirt
Posts: 541
Registered: ‎05-17-2009
My Device: Not Specified

Re: Appworld application denied. How to get additional information?

If you are compiling in 6.0, you can't just expect it to work on a device using 4.6 without taking some things into consideration. If you compile on 6.0, it's forward compatible but not necessarily backwards compatible.

Test on the devices you are releasing for and if necessary, make changes to your code or compile with older compilers.

Scott
Please use plain text.
Developer
Developer
CMY
Posts: 1,123
Registered: ‎02-10-2009
My Device: 8130 / 8350 / 9530 / 9550 / 9850 / PlayBook
My Carrier: Verizon

Re: Appworld application denied. How to get additional information?

If your app requires internet/data access, does it state that in the description? Also, even if a data connection is required, the app should still open and notify the user that a data connection is required and wait for a response before closing instead of just exiting.
Please use plain text.
Contributor
omgimanoob
Posts: 26
Registered: ‎06-10-2011
My Device: Blackberry 9800 Simulator
My Carrier: Fledge Simulated Network

Re: Appworld application denied. How to get additional information?

My app shows a dialog saying "Your internet connection is either slow or unavailable. Please try again. If problem persists please contact your service provider." User clicks OK and then either try again or exit app.

 

Good point about the description. I shall mention it when I submit.

Please use plain text.