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Forums Advisor II
Forums Advisor II
d_fisher
Posts: 974
Registered: ‎04-01-2008
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Can't Enterprise Activate Simulator

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‎10-01-2008 10:54 AM

I cant seem to get the 9000 and 8220 simulators to activate against our BES server. I have activated simulators in the past, including the 8120, 8130, and 8330 simulators earlier today. I have even tried following the instructions in DB-00049.

 

As soon as I simulate the USB connection I see Desktop Manager make the connection and get prompted for a new password (required in out IT policy). After unlocking the simulator I normally see the Enterprise Activation screen showing progress within a minute or so. With the 9000 and 8220 simulators I dont see this. If I go to Options > Security Options > General Settings I can see the IT policy and Services fields populated.

 

Any suggestions on getting these two simulators to activate?

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Forums Advisor II
Forums Advisor II
d_fisher
Posts: 974
Registered: ‎04-01-2008

Re: Can't Enterprise Activate Simulator

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‎10-01-2008 11:33 AM

Nevermind. While composing my note the 9000 finally showed the missing activation information. I didn't do anything different. I am just guessing that it needed to sit connected for a longer time than I was allowing it.

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