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Posts: 3
Registered: ‎05-16-2012
My Device: 9810
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Changing myPortal and myHelpdesk applications

Hello Everyone,

 

 

I'm honestly not a developer, but a BES admin. Although, I have had great success with implementing the myPortal and myHelpdesk canned applications from article http://supportforums.blackberry.com/t5/tkb/articleprintpage/tkb-id/browser_dev@tkb/article-id/101

 .

 

What I would like to do is have a second implementation of MyHelpdesk, for local numbers, ie our helpdesk 1-800 number will ask the user to call a local number if you are within a specific region.

 

The problem is that I have given the local version a new name, and version number, but the BES will not take it because it outputs MyHelpdesk.cod has the file, which has already been added as software.

 

Is there a simple way to rename the output files in the delieverables section to MyHelpDeskLocal or something like that?

 

Cheers, and thanks for all the help.

Jeremy

Retired
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Changing myPortal and myHelpdesk applications

Hi Jeremy,

 

Your best option would be to create a new project, with a new name using the same source files then change path to something else.

 

The new project will allow you to maintain the 2 different apps and give them different icons.

The change to package structure will allow it to be seen as a different application.

 

Cheers,

Garett
@garettBeuk
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Goodbye everybody!
New Contributor
Posts: 3
Registered: ‎05-16-2012
My Device: 9810
My Carrier: Bell

Re: Changing myPortal and myHelpdesk applications

I must be doing something wrong. I have tried this several different ways, but I always end up with the MyHelpdesk.cod at the end. The BES sees this has an upgrade and will replace the app on the handheld... I'm stumped.
Retired
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Changing myPortal and myHelpdesk applications

Did you create a new project with a new name? Did you change the application name in the descriptor XML file?

Garett
@garettBeuk
--
Goodbye everybody!
New Contributor
Posts: 3
Registered: ‎05-16-2012
My Device: 9810
My Carrier: Bell

Re: Changing myPortal and myHelpdesk applications

Thank you, I have it working now.