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Administrator
MSohm
Posts: 14,226
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Developer Issue Tracker

More Access, More Control

The Developer Issue Tracker is a web application that provides third-party developers with several new capabilities:

 

  • Submit new issues and feature requests for consideration by Research In Motion (RIM)
  • Track submitted issues and feature requests from start to finish to understand when those issues are resolved and in what releases
  • View issues submitted by other developers and vote on issues that also affect your application
  • Receive full notifications of changes to the state of any issue you submit or add to your watch list
  • Leverage the comments section of the application to understand workarounds and helpful tips for submitted issues

A Better Experience

Through this application, BlackBerry® developers can understand what issues exist in the market today, the potential workarounds and timelines for fixing those issues. The developer issue tracker also provides a centralized location to provide feedback to RIM on key areas for improvement in future releases.

 

View the Developer Issue Tracker user guide

Submit an Issue

 

 

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
Please use plain text.
Developer
Kallin
Posts: 151
Registered: ‎03-27-2009
My Device: Not Specified

Re: Developer Issue Tracker

Jira is great! However, I cannot login with my existing username/password. There is also no link for 'forgot username/password'.
Please use plain text.
Developer
rcmaniac25
Posts: 1,804
Registered: ‎04-28-2009
My Device: Z10 (STL100-4)-10.2.1.2174, Z10 (STL100-3)-10.3.0.700 Dev OS, Z30 (STA100-5)-10.3.0.700 Dev OS, PlayBook (16GB)-2.1.0.1917
My Carrier: Verizon

Re: Developer Issue Tracker

Great, I actually kept a list of any problems that I have encountered well using my blackberry but couldn't figure out how to submit them.
---Spends time in #blackberrydev on freenode (IRC)----
Three simple rules:
1. Please use the search bar before making new posts.
2. "Like" posts that you find helpful.
3. If a solution has been found for your post, mark it as solved.
--I code too much. Well, too bad.
Please use plain text.
Administrator
MSohm
Posts: 14,226
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Re: Developer Issue Tracker

The login and password is the same as the BlackBerry Developer zone (http://na.blackberry.com/eng/developers/).  You can reset your password using the form here:  https://www.blackberry.com/CorpDevZone/forgotPassForm.do?zone=cdz
Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
Please use plain text.
Developer
Kallin
Posts: 151
Registered: ‎03-27-2009
My Device: Not Specified

Re: Developer Issue Tracker

Ah I thought this was the developer zone. Thx!
Please use plain text.
Developer
rcmaniac25
Posts: 1,804
Registered: ‎04-28-2009
My Device: Z10 (STL100-4)-10.2.1.2174, Z10 (STL100-3)-10.3.0.700 Dev OS, Z30 (STA100-5)-10.3.0.700 Dev OS, PlayBook (16GB)-2.1.0.1917
My Carrier: Verizon

Re: Developer Issue Tracker

Maybe I missed the obvious but how do you edit an entry you created?
---Spends time in #blackberrydev on freenode (IRC)----
Three simple rules:
1. Please use the search bar before making new posts.
2. "Like" posts that you find helpful.
3. If a solution has been found for your post, mark it as solved.
--I code too much. Well, too bad.
Please use plain text.
Administrator
MSohm
Posts: 14,226
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Re: Developer Issue Tracker

You are not able to edit an entry you have submitted.  If you have additional information to provide you can add it as a comment to your issue.
Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
Please use plain text.
Developer
rcmaniac25
Posts: 1,804
Registered: ‎04-28-2009
My Device: Z10 (STL100-4)-10.2.1.2174, Z10 (STL100-3)-10.3.0.700 Dev OS, Z30 (STA100-5)-10.3.0.700 Dev OS, PlayBook (16GB)-2.1.0.1917
My Carrier: Verizon

Re: Developer Issue Tracker

Thanks, I had gotten a "Waiting for Customer" status but couldn't figure out a way to respond to the dev. or edit the entry so I left a comment anyway.
---Spends time in #blackberrydev on freenode (IRC)----
Three simple rules:
1. Please use the search bar before making new posts.
2. "Like" posts that you find helpful.
3. If a solution has been found for your post, mark it as solved.
--I code too much. Well, too bad.
Please use plain text.
Developer
acowart
Posts: 163
Registered: ‎07-16-2008
My Device: Not Specified
My Carrier: Sprint

Re: Developer Issue Tracker

Entering a comment is the right way - it should then email the assigned person at RIM with your comment, and they can then change it from "Waiting For Customer" to "Investigating" or whatever.
Andrew Cowart | Metova
www.metova.com
Please use plain text.
Developer
rcmaniac25
Posts: 1,804
Registered: ‎04-28-2009
My Device: Z10 (STL100-4)-10.2.1.2174, Z10 (STL100-3)-10.3.0.700 Dev OS, Z30 (STA100-5)-10.3.0.700 Dev OS, PlayBook (16GB)-2.1.0.1917
My Carrier: Verizon

Re: Developer Issue Tracker

That's what I was expecting except I don't have anyone assigned to my issue. I don't consider the issues major, just annoying so I have one on the lowest importance and one on the second lowest. I don't expect someone to be assigned to them until more important issues are resolved/closed/etc.

---Spends time in #blackberrydev on freenode (IRC)----
Three simple rules:
1. Please use the search bar before making new posts.
2. "Like" posts that you find helpful.
3. If a solution has been found for your post, mark it as solved.
--I code too much. Well, too bad.
Please use plain text.