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Administrator
MSohm
Posts: 14,560
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook

Re: EventLog on BlackBerry Storm running OS 5.0

The device should be in portrait mode when bringing up the virtual keyboard on the home screen.

Mark Sohm
BlackBerry Development Advisor

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Developer
rcmaniac25
Posts: 1,804
Registered: ‎04-28-2009
My Device: Z10 (STL100-4)-10.2.1.3253, Z10 (STL100-3)-10.3.1.634 Dev OS, Z30 (STA100-5)-10.3.1.634 Dev OS, Passport (SQW100-1)-10.3.0.1154, PlayBook (16GB)-2.1.0.1917

Re: EventLog on BlackBerry Storm running OS 5.0

OK, it still won't work unfortunately.

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New Developer
Steve_vlingo
Posts: 1
Registered: ‎01-07-2010
My Device: Tour

Re: EventLog on BlackBerry Storm running OS 5.0

Mark, thanks for the info in this thread.  RIM's KB article "How to access and extract the event logs on a BlackBerry smartphone" (KB05349) doesn't talk about how to access the event log on a Storm 1 running 5.0.  How do we request an update to that article?

 

Thanks again.

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Developer
rcmaniac25
Posts: 1,804
Registered: ‎04-28-2009
My Device: Z10 (STL100-4)-10.2.1.3253, Z10 (STL100-3)-10.3.1.634 Dev OS, Z30 (STA100-5)-10.3.1.634 Dev OS, Passport (SQW100-1)-10.3.0.1154, PlayBook (16GB)-2.1.0.1917

Re: EventLog on BlackBerry Storm running OS 5.0

A ha, finally got it.

 

Thank you @Steve for giving finding that KB article (I keep forgetting about knowledge base).

 

I tried MSohm's post and, as stated previously, it didn't work. I looked at the KB article (How to access and extract the event logs on a BlackBerry smartphone.) and tried the portrait method which didn't work, then I tried the landscape method (while in portrait) and success.

 

I am running a Storm 1 (9530) running OS 5.0.

---Spends time in #blackberrydev on freenode (IRC)----
Three simple rules:
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3. If a solution has been found for your post, mark it as solved.
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Administrator
MSohm
Posts: 14,560
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook

Re: EventLog on BlackBerry Storm running OS 5.0

I have requested an update to that article to add the information for 5.0.

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
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New Member
motohero5711
Posts: 1
Registered: ‎04-20-2010
My Device: Storm2

Re: EventLog on BlackBerry Storm running OS 5.0

I found a solution for those of you with the Storm2 with .607 update  I tried the solution post listed 2 above, but it did not work for me.

 

I figured out that if I set the convenience key, and bring up the keyboard in portrait mode.  The "lock" button will not work - it keeps bringing up the phone.

 

If I physically hold down the 123 button while pressing ,5,5 than the event log will come up.  However after doing that I had some strange problem where I could no longer select anything using screen taps (only the bottom 4 and side buttons would respond)  I'm doing a battery pull right now, maybe it was just a fluke.

 

But, physically holding down the 123 key while pressing ,5,5 will bring up the event log and allow you to clear it.  This may also work for Storm users, not sure.

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Developer
rcmaniac25
Posts: 1,804
Registered: ‎04-28-2009
My Device: Z10 (STL100-4)-10.2.1.3253, Z10 (STL100-3)-10.3.1.634 Dev OS, Z30 (STA100-5)-10.3.1.634 Dev OS, Passport (SQW100-1)-10.3.0.1154, PlayBook (16GB)-2.1.0.1917

Re: EventLog on BlackBerry Storm running OS 5.0

Weird, my Storm 1 got beat up on a vacation so I got a Storm 2 (running .607 aswell). Saw this thread pop up and decided to try it again.

 

If I simply type (' 5 ' 5) or (" / " /) it doesn't work. If I press and hold the 123 button and do (' 5 ' 5) nothing happens but if I do (" / " /) then the event log pops up.

 

Unfortunetly though I can interact with the Phone app and the event log everything else is frozen.

---Spends time in #blackberrydev on freenode (IRC)----
Three simple rules:
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New Member
kinship32
Posts: 2
Registered: ‎11-24-2011
My Device: Storm 9500

Re: EventLog on BlackBerry Storm running OS 5.0

Hey guys.....i realise that alot of folks that have Blackberry storm 1 running on OS 5 still have some trouble accessing the EVENT LOG.....here's how i got it...instead of pressing and holding the !?123 to lock the numeric keypad, don't lock.....press !?123 then press " press !?123 again then press / press !?123 again then " press !?123 again then /.......that should bring it.....i hope this works for some of you ;-)

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New Member
kinship32
Posts: 2
Registered: ‎11-24-2011
My Device: Storm 9500

Re: EventLog on BlackBerry Storm running OS 5.0

And oh by the way....it must be dome from the home screen...go to options / screen and keyboard / scroll down and assign either right or left convenient key to virtual keyboard....go back to home screen and press (right or left botton at the side of your BB) this will bring up the keyboard, then follow the instructions in above post
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