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Developer
RexDoug
Posts: 4,764
Registered: ‎07-21-2008
My Device: Not Specified

HTML Email on Simulator

Is there a method to enable and receive HTML email on the 4.5.0 simulators?

 

 

Please use plain text.
Administrator
MSohm
Posts: 14,429
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Re: HTML Email on Simulator

You can do this if you connect the BlackBerry Simulator to a BlackBerry Enterprise Server. The steps to do so are found here.

 

How To - Connect the BlackBerry Device Simulator to a BlackBerry Enterprise Server
Article Number: DB-00049

http://www.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/348583/800738/800792/801083/...

Mark Sohm
BlackBerry Development Advisor

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Developer
jonberry
Posts: 484
Registered: ‎07-17-2008
My Device: Not Specified

Re: HTML Email on Simulator

Oh, that looks like fun.  :manindifferent:
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Developer
RexDoug
Posts: 4,764
Registered: ‎07-21-2008
My Device: Not Specified

Re: HTML Email on Simulator

...especially if you are not on a BES.  :smileyhappy:
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New Developer
patrick8341
Posts: 20
Registered: ‎07-18-2008
My Device: Not Specified

Re: HTML Email on Simulator

Other than connecting to a BES server, are there any other options? 

 

Is it possible to configure ESS to deliver HTML email to the emulator?

 

I am having difficulty of connecting the emulator to BES server by following this KB article, as I don't see the "YES" in step 6 and cannot move forward. I am using Desktop manager 4.6.0

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Administrator
MSohm
Posts: 14,429
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Re: HTML Email on Simulator

The ESS does not support HTML email, connecting the BlackBerry Simulator to a BlackBerry Enterprise Server is the only option

 

What version of BlackBerry Simulator are you using?  Do you see any activity in Desktop Manager after you enable USB simulation?

Mark Sohm
BlackBerry Development Advisor

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New Developer
patrick8341
Posts: 20
Registered: ‎07-18-2008
My Device: Not Specified

Re: HTML Email on Simulator

I was using the Bold simulator. After turning off wireless connection, and select "simulate -> USB cable connected" in the simulator, desktop manager changed to "connected", with no other changes.

 

 

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Administrator
MSohm
Posts: 14,429
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Re: HTML Email on Simulator

What type of mail server are you running, Exchange, Domino or GroupWise?  Does Desktop Manager show your server status to be Online?
Mark Sohm
BlackBerry Development Advisor

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New Developer
patrick8341
Posts: 20
Registered: ‎07-18-2008
My Device: Not Specified

Re: HTML Email on Simulator

I found the problem: My desktop manager was not properly configured. After I fixed it, the simulator can receive email from BES server now.

 

However, all the emails still come in as plain text, even those emails which should have HTML format.

 

Simulator: 8800 (OS  4.5.0.44)

BES server: 4.0.7.8

 

According to this, now the problem comes from our older BES server.

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Administrator
MSohm
Posts: 14,429
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Re: HTML Email on Simulator

That is correct.  You will need BlackBerry Enterprise Server version 4.1.6 or higher to support HTML email.
Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
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