06-03-2010 09:24 PM
Please be advised:
Due to a recent issue with the submission of Java Coding Signing orders, any orders placed on Wednesday June 2nd, 2010 between 3am and 7pm EST may have not been fully received.
According to our records the number of orders received are small, however if you believe your order may have been placed during this time please email firstname.lastname@example.org with the subject line of “June 2nd Signature Key Order” for confirmation and how to proceed. Please be sure to include the following information used to place your order in the email:
- Company Name
- Customer Name
- Email Address
Important information to note:
- If your order was affected, you will not be charged. Charges occur just prior to the Code Signing keys being issued
- This does not affect code signing orders placed on dates or times other the time specified above
- This also does not affect existing code signing keys in any way
We apologize for the inconvenience this may have caused and we are continually to investigate root cause to implement corrective action to prevent this issue from occurring again.