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Administrator
MSohm
Posts: 14,313
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Signing - Client does not exist in authorization database

[ Edited ]

Hello,

 

If you are experiencing an issue signing and are receiving the error that client does not exist in authorization database please follow the steps below.

 

Email devsupport@rim.com stating you are receiving this error and include the following information for your signature keys

Company Name:

Individual Name:

Email Address:

PIN:

 

We will then send you a replacement set of csi files that you can install.  Prior to installing the replacement csi files, delete the following files from your BlackBerry JDE / BlackBerry JDE Plug-in for Eclipse bin directories.

sigtool.csk

sigtool.db

sigtool.set

 

We apologize for any inconvenience this has caused.

Mark Sohm
BlackBerry Development Advisor

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Developer
marcn
Posts: 53
Registered: ‎01-08-2009
My Device: Not Specified

Re: Signing - Client does not exist in authorization database

I'm only seeing this error intermittantly - do I still need to get a new set of keys or will it be fixed automatically?

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Administrator
MSohm
Posts: 14,313
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Re: Signing - Client does not exist in authorization database

Do you see it with a specific version(s) of BlackBerry JDE installed on your PC and not others?  Or are you getting the error intermittently from the same version?

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
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Developer
KeniF
Posts: 131
Registered: ‎08-13-2008
My Device: Not Specified

Re: Signing - Client does not exist in authorization database

Hi Mark, I did the above but there's been no reply (apart from the confirmation) from RIM. Do you send the files to the sender or the account e-mail?

 

My request # is

RQST00008033573

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Administrator
MSohm
Posts: 14,313
Registered: ‎07-09-2008
My Device: BlackBerry Z30, BlackBerry PlayBook
My Carrier: Bell

Re: Signing - Client does not exist in authorization database

The replacement csi files will be sent to the email account the signature keys were registered to.

 

You will also receive an email saying that your request has been processed and replacement csi files are on their way.

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
Please use plain text.
Developer
marcn
Posts: 53
Registered: ‎01-08-2009
My Device: Not Specified

Re: Signing - Client does not exist in authorization database

I'm not seeing this error anymore, although sometimes the response is a bit slow.  It's usually just the 5.0 JDE that has some slowness in signing, but even this it's just a second or two extra while it waits for the reply.

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Developer
kalafut
Posts: 38
Registered: ‎09-22-2009
My Device: Not Specified

Re: Signing - Client does not exist in authorization database

I received my new keys but am getting installation errors.  I've cleaned up the old sigtool files.  I get HMAC errors every time, and suggestions that I've entered an incorrect PIN.  I'm just using the 10 digit PIN I originally used when I first applied for keys.  Is that the correct process?  Since I only get 5 tries and have burned up 4 so far, I'm pretty much done guess at what to do.

 

I've got a reply back into support, but this is really starting to drag out.  One week on Friday...

 

 

Regards,

Jim

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Developer
kalafut
Posts: 38
Registered: ‎09-22-2009
My Device: Not Specified

Re: Signing - Client does not exist in authorization database

Never mind.  On a whim I tried my Blackberry PIN and it worked!?!  I could swear that the "Registration PIN" that was asked for was that 10 digit number, but I guess I was wrong.  Now I can't even recall what that other PIN was for if not this.  Too many PINs...

 

 

Regards,

Jim

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Trusted Contributor
NGeldenhuys
Posts: 176
Registered: ‎04-12-2012
My Device: Bold 9780 & Curve 8250
My Carrier: vodacom

Re: Signing - Client does not exist in authorization database

Hi Mark

 

The Email address is an automated reponse giving me links for the blackberry support forum , Is there any other way to sort out this problem?

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