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New Member
Simonm1986
Posts: 2
Registered: ‎07-22-2013
My Device: Bold 9790

Uncaught Exception

Good day

 

Randomly when someone tries to phone me, the incoming call displays but I can't answer it? The phone then basically freezes and after a while a message appears that reads:

 

"Uncaught exception: Application net_rim_bb_phone_app(155) is not responding; process terminated"

 

When I checked the event logs, I found the following highlighted message:

I have performed the normal reboot sessions, but it still happens intermittently .

 

Model: Bold 9790

 

Name: System

GUID: 97c9f5f641d25e5f

Severity: Error

Time: Jul 22, 2013 16:30:56

JVM:INFOp=2abb774d,a='7.1.0.907',o='9.16.0.180',h=26001507

 

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Developer
simon_hain
Posts: 16,190
Registered: ‎07-29-2008
My Device: Z10 LE, Z30, Passport

Re: Uncaught Exception

welcome to the support forums.

just to make sure: are you a developer? otherwise i would ask a mod to move the post to a better section.

do you have any programs installed that interact with the phone application? like a call blocker or the like?
my uneducated guess would be that such a program is badly designed and blocks the event thread of the phone app.
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New Member
Simonm1986
Posts: 2
Registered: ‎07-22-2013
My Device: Bold 9790

Re: Uncaught Exception

HI I am not a developer, sorry. I do have a app on my phone of the like "CallBlockerLite" it never use to give problems on my previous blackberry. Hoever, i will delete the app and try to get a different app with the same features to see if that maybe solves the problem. Any other suggestions perhaps? Kind Regards
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Developer
simon_hain
Posts: 16,190
Registered: ‎07-29-2008
My Device: Z10 LE, Z30, Passport

Re: Uncaught Exception

i would suggest you try it without that app and check if it changes anything.
----------------------------------------------------------
feel free to press the like button on the right side to thank the user that helped you.
please mark posts as solved if you found a solution.
@SimonHain on twitter
Please use plain text.