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Contributor
Posts: 21
Registered: ‎04-12-2013
My Device: BlackBerry Z10
My Carrier: Rogers

App Denied - Not Signed Properly

Hi all,

 

I (thought I) signed my app correctly, using the Device-Release build/run configuration. I used File->Export, and signed the app bar. I get a new bar file, submit to app world, and can download and run on my device from the app world sandbox. I even checked another thread here that mentioned makefile output, and all the lines in the build ouput read "make Device-Release", "Makefile.Release", etc. No mention of Debug config that I can see.

 

Yet, the app world approval gets denied as "Your application is not signed correctly". Not the most verbose message I've ever received. 

 

How can I check that it is signed "correctly" if it shows as signed properly and runs without a debug token? The app permissions page even says it is signed by me.

 

Has anyone else encountered this?

 

Thanks!

BlackBerry Development Advisor
Posts: 15,506
Registered: ‎07-09-2008
My Device: BlackBerry PRIV
My Carrier: Bell

Re: App Denied - Not Signed Properly

Can you try running this command against your bar file and post the results?  Feel free to blur out the filenames if you like.

 

blackberry-signer -verify -verbose yourFile.bar

Mark Sohm
BlackBerry Development Advisor

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Contributor
Posts: 21
Registered: ‎04-12-2013
My Device: BlackBerry Z10
My Carrier: Rogers

Re: App Denied - Not Signed Properly

Here is the output (app name redacted):

 

       10049 Wed Apr 24 09:05:04 EDT 2013 META-INF/MANIFEST.MF
        7898 Wed Apr 24 09:05:04 EDT 2013 META-INF/AUTHOR.SF
         661 Wed Apr 24 09:05:04 EDT 2013 META-INF/AUTHOR.EC
        7898 Wed Apr 24 09:05:02 EDT 2013 META-INF/RDK.SF
         661 Wed Apr 24 09:05:02 EDT 2013 META-INF/RDK.EC
sm      4952 Wed Apr 24 09:04:58 EDT 2013 native/bar-descriptor.xml
sm     14757 Wed Apr 24 09:04:58 EDT 2013 native/icon.png
sm    374609 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/featured_image_1920x1186.pdn
sm    271348 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/featured_image_1920x1186.png
sm       562 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/featured_image_20x12_thumb.png
sm      1521 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/formData.txt
sm     14757 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/icon_114x114.png
sm    126012 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/icon_480x480.pdn
sm     81605 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/icon_480x480.png
sm       774 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/[REDACTED].png
sm       602 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/privacy_policy.txt
sm       248 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/[REDACTED].png
sm     14362 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/screenshots/IMG_00000372.png
sm     26714 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/screenshots/IMG_00000373.png
sm     15437 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/screenshots/IMG_00000374.png
sm     15732 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/screenshots/IMG_00000375.png
sm     32508 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/screenshots/IMG_00000376.png
sm     15732 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/screenshots/IMG_00000377.png
sm     15693 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/screenshots/IMG_00000379.png
sm     15619 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/screenshots/IMG_00000380.png
sm     15381 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/screenshots/screen01.png
sm     19958 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/screenshots/screen02.png
sm     20661 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/screenshots/screen03.png
sm     30451 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/screenshots/screen04.png
sm     19480 Wed Apr 24 09:04:58 EDT 2013 native/assets/appworld/splash2.pdn
sm       920 Wed Apr 24 09:04:58 EDT 2013 native/assets/help.html
sm       541 Wed Apr 24 09:04:58 EDT 2013 native/assets/helpText.txt
sm       102 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/grid_background_nine_slice.amd
sm       179 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/grid_background_nine_slice.png
sm      6940 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/help/helpOverview.png
sm     31153 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/help/IMG_00000387.png
sm      1246 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/icon_file.png
sm       944 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/icon_menu_pick_color.png
sm     18136 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/icon_[REDACTED].pdn
sm      1760 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/icon_[REDACTED].png
sm      1051 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/icon_save_as.png
sm      1217 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/icon_share.png
sm      2133 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/icon_tools.png
sm        95 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/pixelContainerBackground.amd
sm       170 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/pixelContainerBackground.png
sm       100 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/pixelContainerBackground16x16.amd
sm       181 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/pixelContainerBackground16x16.png
sm    231784 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/splash.pdn
sm      8414 Wed Apr 24 09:04:58 EDT 2013 native/assets/images/splash.png
sm       411 Wed Apr 24 09:04:58 EDT 2013 native/assets/main.qml
sm        16 Wed Apr 24 09:04:58 EDT 2013 native/qm/[REDACTED].qm
sm    142599 Wed Apr 24 09:04:58 EDT 2013 native/splash.png
sm     46520 Wed Apr 24 09:04:58 EDT 2013 native/[REDACTED].so

  s = signature was verified 
  m = entry is listed in manifest
  k = at least one certificate was found in keystore
  i = at least one certificate was found in identity scope

Info: Bar verified.

 

I assume the "sm" prefix and "Info: Bar verified" are indicative of this bar being fine. Is that the case?

BlackBerry Development Advisor
Posts: 313
Registered: ‎03-13-2009
My Device: BlackBerry Z30
My Carrier: RIM

Re: App Denied - Not Signed Properly

Hi brendonsmall,

 

Do you have the AppId of the application that was Denied?

 

I'd like to valdiate the denial reason on our end.  There are checks in place to prevent un-signed applications from even getting to the Vetting Team so I'm a bit surprised with the denial reason.

Contributor
Posts: 21
Registered: ‎04-12-2013
My Device: BlackBerry Z10
My Carrier: Rogers

Re: App Denied - Not Signed Properly

Thanks Ryan, AppID is 27534956

Contributor
Posts: 21
Registered: ‎04-12-2013
My Device: BlackBerry Z10
My Carrier: Rogers

Re: App Denied - Not Signed Properly


rhearty wrote:

Hi brendonsmall,

 

Do you have the AppId of the application that was Denied?

 

I'd like to valdiate the denial reason on our end.  There are checks in place to prevent un-signed applications from even getting to the Vetting Team so I'm a bit surprised with the denial reason.


Hi Ryan,

 

I still have not heard a response on my latest bar submission. Is the approval being reviewed? It's not super clear what's going on with this. Any info you can relay would be greatly appreciated.

 

Thanks,

Richard