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Developer
BGmot
Posts: 1,068
Registered: ‎11-24-2011
My Device: PlayBook

Re: App denied, runs fine on simulator...??

Ask more details from approver. 

Trusted Contributor
taylor-tomt
Posts: 231
Registered: ‎11-19-2010
My Device: Z10, Playbook

Re: App denied, runs fine on simulator...??

Runs fine on my playbook and has been approved for release for OS 2.1

Developer
BGmot
Posts: 1,068
Registered: ‎11-24-2011
My Device: PlayBook

Re: App denied, runs fine on simulator...??

Playbook is not BB10 device.

Trusted Contributor
taylor-tomt
Posts: 231
Registered: ‎11-19-2010
My Device: Z10, Playbook

Re: App denied, runs fine on simulator...??

I sent an email to the two addresses listed in the reviewer's comments, but have yet to receive a reply.

 

The addresses did not appear to be direct to the reviewer but to general app vendor mailboxes.

 

Is there a way to direct a question to the responsible reviewer directly?

 

The turnaround time for questions is too long in my opinion.

Developer
BGmot
Posts: 1,068
Registered: ‎11-24-2011
My Device: PlayBook

Re: App denied, runs fine on simulator...??

>The turnaround time for questions is too long in my opinion.

true. but you don't have other options.

Trusted Contributor
taylor-tomt
Posts: 231
Registered: ‎11-19-2010
My Device: Z10, Playbook

Re: App denied, runs fine on simulator...??

To clarify: The OS2.1 version of the app has been approved.

 

The OS 10 version of the app runs on the simulator but the reviewer indicates the display is not correct on his Dev Alpha device.

 

 

Trusted Contributor
nikmaster
Posts: 116
Registered: ‎11-10-2012
My Device: BB Playbook

Re: App denied, runs fine on simulator...??

There is a ticket system. You can open a ticket to directly contact your reviewer.



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Trusted Contributor
taylor-tomt
Posts: 231
Registered: ‎11-19-2010
My Device: Z10, Playbook

Re: App denied, runs fine on simulator...??

Viewing the ticket, all I see is that it is 'waiting for vendor'.

 

My only option appears to be to add a text comment to the history.

 

I don't see any option to 'reply' to the ticket or even to open a new ticket (without making another submission that is).

 

I added a request for more info, but so far, no response.

Trusted Contributor
nikmaster
Posts: 116
Registered: ‎11-10-2012
My Device: BB Playbook

Re: App denied, runs fine on simulator...??

I think I used those comments to contact reviewer. But I can that ticket with my comments



Please click the Thumbs Up icon if this comment has helped you! If your issue is resolved, please click the solution button on the resolution!