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Developer
Posts: 90
Registered: ‎05-31-2012
My Device: BlackBerry Playbook
My Carrier: Bell

BB10 Splash not showing after 10.9.9.339 update

Hello BB Forums,

 

We released our products to BlackBerry world for the BB10 launch last week. We were notified of a new update for our Dev Alpha A, which we installed. However, after installing this update, the defauly BlackBerry 10 splash screen is shown instead of the one specified in our BAR. The BAR was built with the GM NDK. Also the BAR contains both BB10 and PlayBook sized Splash Screens. This was working fine on the previous firmware on the Dev Alpha. Is this a known issue? Will this occur on the commercial devices?

 

Many thanks,

 

Stephane

Developer
Posts: 110
Registered: ‎10-22-2011
My Device: PlayBook, Bold 9650, Dev Alpha A
My Carrier: Sprint

Re: BB10 Splash not showing after 10.9.9.339 update

What are the contents of the <splashScreens> tag in your bar-descriptor.xml? Can you verify that you have an <asset> which delivers the asset to the correct location for use by the <image>?



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Developer
Posts: 90
Registered: ‎05-31-2012
My Device: BlackBerry Playbook
My Carrier: Bell

Re: BB10 Splash not showing after 10.9.9.339 update

Hi lewellyn,

 

Here is the snippet from the BAR descriptor file:

 

<splashScreens>
       <image>splash.png</image>
       <image>splashBB10.png</image>
       <image>
          <text xml:lang="fr">splash.png</text>
       </image>
       <image>
          <text xml:lang="fr">splashBB10.png</text>
       </image>
       <image>
          <text xml:lang="de">splash.png</text>
       </image>
       <image>
          <text xml:lang="de">splashBB10.png</text>
       </image>
       <image>
          <text xml:lang="es">splash.png</text>
       </image>
       <image>
          <text xml:lang="es">splashBB10.png</text>
       </image>
       <image>
          <text xml:lang="ru">splash.png</text>
       </image>
       <image>
          <text xml:lang="ru">splashBB10.png</text>
       </image>
       <image>
          <text xml:lang="pl">splash.png</text>
       </image>
       <image>
          <text xml:lang="pl">splashBB10.png</text>
       </image>
       <image>
          <text xml:lang="ko">splash.png</text>
       </image>
       <image>
          <text xml:lang="ko">splashBB10.png</text>
       </image>
    </splashScreens>
    <asset path="icon.png">icon.png</asset>
    <asset path="splash.png">splash.png</asset>
    <asset path="iconBB10.png">iconBB10.png</asset>
    <asset path="splashBB10.png">splashBB10.png</asset>

 

All assets are located in the same directory as the bar descriptor and are getting linked in. This was working fine until the last OS update.

 

Thanks!

 

Stephane

Developer
Posts: 110
Registered: ‎10-22-2011
My Device: PlayBook, Bold 9650, Dev Alpha A
My Carrier: Sprint

Re: BB10 Splash not showing after 10.9.9.339 update

Try winnowing all that down to (no localization):

<splashScreens>
       <image>splash.png</image>
       <image>splashBB10.png</image>
</splashScreens>
<asset path="icon.png">icon.png</asset>
<asset path="splash.png">splash.png</asset>
<asset path="iconBB10.png">iconBB10.png</asset>
<asset path="splashBB10.png">splashBB10.png</asset>

 If that doesn't work, you might want to try just one image or the other, rather than both. I can confirm that splash screens work fine right now, at least if you're only including one.

 

The result of what works and what doesn't of the above will point to where the problem lies. :smileyhappy:



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Developer
Posts: 90
Registered: ‎05-31-2012
My Device: BlackBerry Playbook
My Carrier: Bell

Re: BB10 Splash not showing after 10.9.9.339 update

Thanks Lewellyn,

 

Doing that and will hopefully track it down and report back.

I hope someone at RIM sees this as I would hate to submit an update to our 1GB+ app just for this purpose.

 

Best,

 

Stephane

Contributor
Posts: 16
Registered: ‎01-20-2013
My Device: dev alpha b
My Carrier: Verizon/ att

cant update

i am having massive issues with my bb10 dev alpha, it says program has ended, have, cant restart out of it, cant use the boot tool to "hotwire" the stem to install new

 

please help

Developer
Posts: 110
Registered: ‎10-22-2011
My Device: PlayBook, Bold 9650, Dev Alpha A
My Carrier: Sprint

Re: cant update

danny, you might want to start a new thread for that issue; it's unrelated to the issue in this one.

Since I do not think there is a Dev Alpha-specific forum, your best exposure may be in the Cascades section: http://supportforums.blackberry.com/t5/Cascades-Development/bd-p/Cascades


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