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inside custom component

Native Development

New Developer
Posts: 4
Registered: ‎08-07-2013
My Device: Z10
My Carrier: Dialog

Request Dialpad Error (sometimes)

My qml code 

phone.requestDialpad(entity.getOfficePhone, LineType.Cellular)

after a touch on a container , the dialpad pops up with the phone number. "entity.getOfficePhone" delivers the phone number.  normally it works fine, but the problem is , after restarting the phone , onTouch will display the recent calls log window, instead of the dialpad.

Posts: 1,523
Registered: ‎12-18-2012
My Device: Z30, Z10 LE, DevAlpha C, PlayBook

Re: Request Dialpad Error (sometimes)

I've also noticed this. Had to replace with initiateCall as a workaround. Not the best replacement, but until requestDialpad is fixed this can confuse the user.


bb::system::phone::Phone phone;
phone.initiateCall("phone number");

I tried to use Invocation API instead, but it has the same problem.


I've created a JIRA ticket, please upvote:







Andrey Fidrya, @zmeyc on twitter
New Developer
Posts: 4
Registered: ‎08-07-2013
My Device: Z10
My Carrier: Dialog

Re: Request Dialpad Error (sometimes)

Thanks for the quick reply .. 
hope the issue will be fixed soon..:smileyhappy:

BlackBerry Development Advisor
Posts: 252
Registered: ‎08-17-2012
My Device: BlackBerry Z10 and Q10
My Carrier: Bell

Re: Request Dialpad Error (sometimes)

[ Edited ]

Hi all,


Please note that I have confirmed that our internal API teams are aware of this issue and a fix will be in place in the next release of the SDK. I have updated the above jira log with the internal issue ID for your reference. Please stay tuned.


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New Contributor
Posts: 3
Registered: ‎11-26-2013
My Device: Z10
My Carrier: n/a

Re: Request Dialpad Error (sometimes)

[ Edited ]

What is current status of this bug? In 10.2 it still exists (more spedifically, Phone app doesn't switch to Dial Pad only if is hasn't been used yet after last restart. Invoking requestDialpad second time works, see http://supportforums.blackberry.com/t5/Native-Development/Invoking-phone-s-Dial-Pad-doesn-t-always-s... ).