Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Native Development

Reply
Visitor
Posts: 1
Registered: ‎05-07-2013
My Device: Z10

un-installation issue

Our product http://appworld.blackberry.com/webstore/content/21747714/  is having update issue when they are upgrading from version 3 to version 4. Customers are not able to uinstall the previous version or even buy latest version? Can someone help? Is any other product having the similar issue.

Developer
Posts: 1,068
Registered: ‎11-24-2011
My Device: PlayBook

Re: un-installation issue

First of all you cannot change your app from being free to be paid for. You'll need to have separate app in BB World. Thus upgrade is not possible.

Second to upgrade an app you don't have to uninstall it. Just start BB World and tap upgrade.

What do you mean by "Customers are not able to uinstall the previous version or even buy latest version"?

 

And on a  side note: what kind of malicious stuff does your app detect? I am just curious - probably I badly need it, can you give several examples please?