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New Contributor
jeremydbrooks
Posts: 2
Registered: ‎12-02-2011
My Device: 8800

8800 Won't Roll Back to Factory Settings

I have a device that was previously for my corp/enterprise environment...they upgrades us and let us keep the old devices. I'm trying to wipe the IT policy (it's a bank, they lock BBs down with manacles and three-headed dogs) so my daughter can use it, but it keeps failing when I use BB Desktop's "Reset to Factory Settings" option:

 

"An Error Occurred While Resetting to Factory Settings"

 

I'm running the latest version of BB Desktop. Help? Can I force this thing to reset somehow? I just spent a bundle on a new battery, I really don't want to call this thing a brick.

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New Contributor
jeremydbrooks
Posts: 2
Registered: ‎12-02-2011
My Device: 8800

Re: 8800 Won't Roll Back to Factory Settings

Self-solved after more research...I was running v4.2x of the OS. Upgraded to 4.5x, wiped like a charm.

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Visitor
keyoflife44
Posts: 1
Registered: ‎03-16-2013
My Device: 8300

Re: 8800 Won't Roll Back to Factory Settings

[ Edited ]

hey bro my 8300 wont reset or upgrade... any help, PLEASE! :mansad:

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