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LocPham
Posts: 1
Registered: ‎08-30-2010
My Device: BlackBerry 8820

8820 BLANK WHITE SCREEN WITH NO HOURGLASS

Hi, i haven't used my 8820 for a while. When i turn it on today, it shows a blank white screen with no hourglass. I can still receive calls but still nothing in the Menu or the home screen shows. Please help me ASAP!

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: 8820 BLANK WHITE SCREEN WITH NO HOURGLASS

Hi LocPham and welcome to the BlackBerry Support Community Forums!

 

I would suggest performing a backup of your BlackBerry smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

Thanks

 

 

-CptS

 

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