Other BlackBerry® Smartphones

[sunszusz]

I have installed, uninstalled and reinstalled BB8820 Destop manager V4.2.2 rel338 twice. I cannot get the program to start.from RIMDevicemanager.exe  When I went through the setup procedure both times it neither set up a shortcut NOR could I view the program from the  WindowsXP Start window

[jmrmb80]

So if you check under Start | Programs | BlackBerry you don't see Desktop Manager listed? Does it show as being installed under Add/Remove Programs? Also navigate to C:\Program Files\Research In Motion\BlackBerry. See if you have an executable called DesktopMgr.exe. If you double click that does the program open?

Try going into the Task Manager and end any of the the following processes: BbDevMgr.exe, DesktopMgr.exe, RIMDeviceManager.exe. Try to start the program afterwards

[sunszusz]

I do not see Blackberry when I go to START   PROGRAMS, however I do see Blackberry under add/remove programs.I saw the file you suggested bbdesktopmanager.exe and it did NOT open. I verified under Task Manager that no RIM/Blackberry applications were running and cancelled under Processes from Task Manager both exe files. Nothing opened properly.

Assuming further suggestions do not help, do you know if I have to pay an incident fee to get support from RIM on this type of issue?

[jmrmb80]

What version of the software did you install? If not 4.6, try doing a clean uninstall of the desktop manager (http://www.blackberry.com/btsc/KB02206) then downloading 4.6 version from here: https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

[sunszusz]

does 4.6 support the 8820? I did not see that version for the 8820.  thanks

[jmrmb80]

Yes it does. If you go into the link i provided you can just choose 4.6 to download