Other BlackBerry® Smartphones

[kimmeh]

My blackberry isnt working. when i switch it on there's a white screen with a small window in the centre with a circle, square and triangle in the middle. its got a circle around the whole window with a diagonal line through.. kinda like a no entry sign if you get me. Anyone know what's wrong with it?

[JSanders Resident Expert]

There's no number like "507" on that screen, in very small type?

[kimmeh]

yes there is do you know how to sort it? I dont have anything to check it on my computer (no connecting USB thing) sorry not very technical

[JSanders Resident Expert]

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.