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Contributor
jlewis7
Posts: 10
Registered: ‎04-25-2008
My Device: Not Specified

8830 Trackball won't click

I've had an 8830 for about a year now. Recently the trackball has stopped working. I can scroll up/down/left/right but when I click in nothing happens. I've tried cleaning it to remove dust but that didn't help. I also tried resetting by removing the battery but it still doesn't work. Has anyone else experienced this problem? I'd hate to think I have to completely wipe the unit and I don't know what good that would do either.

 

Thanks.

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Contributor
Dubdub
Posts: 16
Registered: ‎05-16-2008
My Device: ATT 8800

Re: 8830 Trackball won't click

Most likely there is dirt or lint around the track ball. Do you carry it in your pocket?

Step 1: Turn off the device. Press and hold the trackball and roll it in all directions for a minute or so.

Step 2: While pressing the ball down, blow some canned/compressed air all around the track ball.

Step 3: Dip a q-tip in alcohol and clean the ball.

Step 4: Turn the BB back on and it should work.

Step 5: Buy a holster and don't carry it in your pocket.

If this doesn't work, you might need to take it apart to clean it. A quick search on "clean track ball" resulted in this: http://www.blackberryforums.com/gene...pic-guide.html
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Contributor
ianw
Posts: 16
Registered: ‎07-03-2008
My Device: Not Specified

Re: 8830 Trackball won't click

Curious to know how this turned out. I have the same problem - it rolls fine but clicking does nothing.

 

I have disassembled and cleaned my 8830 more or less as described in the link, but there must be some contact point that is fouled and preventing a click from being registered. Where is it?

 

(And yes, I have been carrying it in my pocket after my holster broke. But I will change my ways.)

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Contributor
jlewis7
Posts: 10
Registered: ‎04-25-2008
My Device: Not Specified

Re: 8830 Trackball won't click

Actually I ended up replacing it with a Pearl (8130) then that unit had trouble with the trackball about 4 months later. So I replaced it with another which also had the same problem a few months after that although the last time may have been my fault because I dropped it a couple of times. I'm now using the Curve. I always use the holster or sleeve that comes with the unit. I never put just the phone in my pocket. i talked with our Sprint rep and he said the trackballs are becoming something of a problem. There's an outfit nearby that actually has ordered a supply of replacement trackballs and will charge $30/unit to fix them. I fear that design is going to become a problem with the units. I've also had a couple other users that had similar problems.
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New Member
ericlaplante
Posts: 1
Registered: ‎04-06-2009
My Device: Not Specified

Re: 8830 Trackball won't click

Surprisingly enough, i think it might actually be a nasty little virus causing this problemI had the exact same problem on 2 of my blackberry curve's, one an 8300 running vs 4.2.0 and an 8310 running 4.2.2.   both developed the problem after months of useage and god knows how many websitesboth units also began suffering from keyboard failures as well.   some letters would just quit working randomly then start again.   the 8300 lost keys permanantly.   my solution was to perform a handheld wipeit workedlolthats why i think it was a virus of some kindthe 8300 was water damaged and never did regain 5 keys, but the trackball and all the other keys started working againthe 8310 works perfectly nowweird but it really did work

TO PERFORM HANDHELD WIPEnote: you will lose all service books, address book info, and personal settingsyou do not need to remove the SD card or SIM card to perform thisit will not effect them in any wayTo prevent the permanent loss of your address books and whatnot, do a full backup on your computer using desktop manager.   INSTRUCTIONS FOR WIPEoptions/security options/general settings/menu keythen hit "wipe handheldfollow the instructions.    the procedure will take between 5 and 15 mins depending on the amount of stuff it has to go through.   

hope this helps someone else too.  

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New Member
LukeDiMarco
Posts: 1
Registered: ‎07-20-2009
My Device: Not Specified

Re: 8830 Trackball won't click

I would like to do a wipe, however, I cant click into the settings because the trackball wont work! How can I wipe it otherwise?
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New Member
keithritt
Posts: 1
Registered: ‎08-05-2009
My Device: Not Specified

Re: 8830 Trackball won't click

My blackberry 8830 will scroll perfectly but the clicking of it is very intermitten. You can use the Enter/Return key located on the bottom-left of the keyboard to simulate the clicking. Its kind of annoying and doesnt seems to work for clicking links - but its better than nothing.
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New Member
ygrum
Posts: 1
Registered: ‎02-20-2010
My Device: Blackberry Pearl
My Carrier: sasktel

Re: 8830 Trackball won't click

Thanks this worked perfect - took a couple times but now it is better than ever.

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Contributor
cap60552
Posts: 27
Registered: ‎06-08-2010
My Device: Curve 8900
My Carrier: T-Mobile

Re: 8830 Trackball won't click

Cleaning the contact worked for my 8900 Curve as well. 

I found replacement trackball button domes at:

http://cnn.cn/shop/10pcs-blackberry-trackball-dome-p-6831.html

I haven't tried them, but suspect they would work.

 

John Wohlers
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New Member
bruceharned
Posts: 1
Registered: ‎07-13-2010
My Device: World Edition 8830
My Carrier: Verizon

Re: 8830 Trackball won't click

My 3-year old 8830 World Edition began breaking down bit-by-bit yesterday.  Started with trackball still moving, but responding to clicking.  Then various keys stopped working one-by-one, mostly on the right side of the keyboard.  Decided to start with the trackball problem and popped it out in the manner described in a bunch of postings (no big deal).  Found the contact was filthy and cleaned it with denatured alcohol on a Q-tip.  Re-inserted the ball and not only does it work perfectly, all my keys are back to normal.

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