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I have a BB 8830 WE and I have followed the instructions on setting up the e-mail function. The problem is that even when I turn off the redirector the BB continues to receive e-mails. My understanding was that if I use Desktop Redirector with my existing email account it will only forward e-mails to my phone if the redirector is on. Any help here would be appreciated.
if you open a message received on device while redirector is off and scroll to the the header of the message (scroll all the way up in a message). What doe sit say received using as ' ' ?
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this means you have youe email address configured via BlackBerry Internet service, not Desktop redirector.
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When I installed the Desktop Software there is a point where you choose either BES or BIS. The first choice is used if you will use BES or Desktop Redirector, the second choice is if you want to create a new account and use BIS. I chose the first option because I am using Desktop Redirector.
well if you were using redirector, the received using field will be 'desktop'
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OK, so if I am set up as BIS instead of Desktop Redirector, but during the Desktop software setup I chose Desktop Redirector, my guess is that the problem is the way I set up the BB device. When I set up the BB I was prompted to enter my current e-mail address instead of creating a new e-maill address with BIS. Any insight?
well if you choose create new address, wha **bleep** means is creating a BB hosted address e.g. test@att.blackberry.net
entering existing address means, entering your own email address.
Doe syour Outlook connect to Exchange or you using POP /IMAP connection?
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redirector only works with exchnage server. so yo uare setup correctly. all you need to do is uninstall desktop mamanger and reinstall usign blackberry internet service options and on BB under Options> advanced options> service book, delete: desktop(cmime), desktop (cical) if present
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