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New Member
Posts: 1
Registered: ‎04-17-2013
My Device: world edition 8830
My Carrier: verizon

8830 world edition cant access data

phone powers on but doesnt catch so it powers back down.  connected it to blackberry desktop and it does not connect.  it sees the device id but desktop says try again or update when trying to connect to it.   try again does not work and update will reset to factory.  does anyone know a way to extract the data off this phone in any other manner?  thank you :-)

 bree

Hall of Famer II
Posts: 50,749
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 8830 world edition cant access data

Hi and Welcome to the Community!

 

If your goal is to now take a backup of the device, then you must get it to boot up and remain stable for long enough to do so...all drastic recovery means will indeed wipe it clean and not provide an opportunity to backup. So, there are a few things you can try...

 



Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.


You may also want attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, you should be able to take a backup.

 

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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