02-21-2010 11:15 AM
I have a 8530 and when I put in my password it did not work. Then it ask me to type in "blackberry". I did that then it ask me to put my password and I did. It finally worked but now it had me register all over again and i have no contacts now. I had 456 contacts and now they are all gone. My email is not on my home page and I don't know how to put it back to the home page. Does anyone know if I can get my contacts back and how do you put the email back to the home page?
02-22-2010 05:09 PM
Hi and Welcome to the Forums!
It sounds like you have encountered one of the strong security features of BB's. If you enable the device lock password and fail to enter it correctly the set number of times (usually 10), it wipes your BB completely clean of all personal information. As such, none of your data is left on your BB. The only source for it will be a) your desktop PIM (assuming you are managing your data with Outlook or something similar) or b) your most recent backup via the RIM desktop software.
If a, then re-configure synchronization and push your data back to your BB.
If b, then find the IPD file (search your hard drive for *.ipd), and use that file as the source of a restore.
If neither, then you have just migrated from the latter to the former in this old adage:
There are two kinds of computing device users: those who have lost data, and those who will.
To restore your email conduits, conduct these steps in order:
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
03-30-2011 06:54 PM
i find a gap it say write a blackberry whene i wrote it every things gone . does have any way to get my contacts back ...thanks a lot
Hi and Welcome to the Forums!
From that description, everything available is already in this thread.
03-30-2011 10:55 PM
OK...then here is the list of troubleshooting articles...hopefully something will be useful:
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
03-29-2013 10:04 AM
Wiped my phone by mistake contacts gone no back up please help me
Hi and Welcome to the Community!
Restoration of data depends on having a source from which to restore...once wiped from the device, gone forever from the device until returned via restore or via manual entry.
If you were on BBM7, your contacts will return after you log into the exact same BB ID on your BB.
For other contacts, you must have a source from which to restore. If you were using the FREE BB Protect, then your contacts may be there. If you ever used the FREE Desktop Software, then your contacts will be there (at the point when you created that backup). If you never did anything to protect your data, then you've migrated from the latter to the former in this old saying:
Backups, like insurance, are neither a reactive nor an optional activity.