SOFTWARE NEEDS TO BE RELOADED ON THE DEVICE..
Try this to put the software on device..
Open DTM - then application loader. on the first screen, connect the blackberry WITH THE BATTERY OUT.
Leave it for up to 3 mins till you see the pin number flash under connections.
Then press next and then replacement the battery.
The follow the steps found Here.
This of course will only work if you actually have the Device software installed to the computer as well.
To check if you do, open up desktop Manager - Help - About Desktop Manager - Click Device Software Tab.
In here you should see the software installed to the pc listed.
If not, go to http://na.blackberry.com/eng/support/do ... _sites.jsp to download the software specific for your carrier/device.
Failing all this, your carrier should have escalated the call to RIM to do a javaload over the phone with you before they authorised a replacement device. Oh well not to worry.
RIM do a javaload when the application loader won't recognise the device, with or without the battery in it.
Also make sure there is no other power going to usb devices and if a laptop, have it plugged into ac power.
Good luck and let us know how you go!
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~Gday from Down Under~
