11-09-2013 05:15 PM - edited 11-09-2013 05:22 PM
Greetings, to all.
I have some few BB8830 bought here in Ukraine from an independent seller. I bought them solely for the purpose of using them with a subscription for BIS at MTS UA provider. The trouble is that neither of my three phones do not work as true Blackberry terminals I was unable to have them working with the BIS, as hard as I have tried...
I got another, an older version of BB -- 8700 model. It has been working nicely with the BIS service at the same provider. Comparing it to 8830, I can tell that 8830 refuses to give any sign of proper working with the BIS. My calls and visits to the help desk of the cell provider did not do any good. The only thing they told me is something in the order of 'your smartphone has been lost by the owner or something, and therefore it has been 'shunned' by RIM company. You should contact the owner or the seller. We do not have any means to solve this trouble'. I tried to have my seller to contact the folk he got those phones from, and it did not do any good either. Is there a way to 'unlock' them, making them able to work with the BIS? Could you help me and/ or give me the proper contacts of someone/some department at RIM/Blackberry company, where I could send my PIN, IMEI to, and have my smartphones unlocked this way?
You might ask me a question: why did you buy three snartphones? My answer is: I really liked Blackberry service, the software and hardware elements of Blackberry phones. It fitted perfectly to my needs. So I decided to expand the number of BB devices in my family.
11-09-2013 10:29 PM
Hi and Welcome to the Community!
If they have told you that your device(s) has been reported as lost or stolen, then there is nothing you can do...when reported as such, the BB network (being the most secure available) is designed to "blacklist" the device so that it cannot function on any carrier network for BIS services. Only the person who reported it as such can remove the report...no one else.
If you want to dig further, then refer:
Hopefully, this information will be of use to you.
Cheers, and Good Luck!
11-11-2013 06:12 PM
Does that mean that I might throw these phones in a garbage can as well, or still there is a way to make an application to RIM and plead them to remove my phones from the black list?
11-11-2013 10:15 PM