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New Contributor
Posts: 3
Registered: ‎01-17-2013
My Device: P'9981
My Carrier: Emtel

Battery Icon with Red Diagonal Line

My phone is displaying a Battery icon with a red diagonal line.  I bought a new battery and changed the wall charger but in vain.

 

It still displays the Battery icon with a red diagonal line.

 

Please help, thanks.

 

Hall of Famer II
Posts: 51,919
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Battery Icon with Red Diagonal Line

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. While I realize you bought a new battery, please understand that, for the purposes of this test, "new" and "known good" are not necessarily the same thing...while rare, a new battery certainly can be defective. The best way to conduct this test is to find another identical BB that exhibits no problems...trade batteries and see what happens.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 3
Registered: ‎01-17-2013
My Device: P'9981
My Carrier: Emtel

Re: Battery Icon with Red Diagonal Line

Thanks.

 

Still does not work. Any other suggestions.

Highlighted
Hall of Famer II
Posts: 51,919
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Battery Icon with Red Diagonal Line

Ummm...OK...so with such a brief response, you leave me to guess, and I can only guess that the 4h15m process did not succeed. Further, I must guess that the battery swapping method resulted in your BB not working with another "known good" (which, btw, "new" does not meet that "known good" criteria) battery and another BB worked fine with your battery. Hopefully all of that is accurate as the next steps are truly drastic and will wipe out all of your data from the BB, and you will have no opportunity to ever recover it...hopefully you have been following a regular backup schedule already so that you have a source from with to restore.

 

Please try the things in these articles:

 

If none of those can get your BB running again, then we can only deduce a hardware problem, for which no amount of software nor OS can help. Further, with such problems, the only proper diagnosis can be made by a qualified local (to you) technician with the device in their hands.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code