11-29-2011 01:42 PM
I have the 8100 and just recently while i was texting, it shut off by itself and the red led indicator for the messages started to blink. I have tried a battery pull and tried to turn on and off the phone by the power button but nothing works. the red led indicator will blink 3 times and then it will blink 2 times and it will keep blinking this way forever. Can someone please help me?
12-05-2011 02:44 PM
In this case I would recommend using the loader application to try and reload the software on your BlackBerry smartphone. First make sure you download and install the software from your carriers website here: http://bbry.lv/cp57Eb.
Loader.exe is located in C:\Program Files\Common Files\Research In Motion\Apploader.
Make sure that the BlackBerry smartphone is connected directly to the computer if a laptop and plugged into the back if a desktop.
Once you open the loader.exe application click next. In this screen you will see the connection box. Connect your BlackBerry smartphone at this time to see if it is recognized by the application. If it is not remove the battery and try to connect with out the battery (it should display USB PIN: UNKNOWN) proceed to click next and once the loading process starts replace the battery in the BlackBerry smartphone.
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