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New Contributor
Posts: 4
Registered: ‎09-15-2010
My Device: Torch
My Carrier: Rogers

Blackberry 8130 Rogers - some mail bounces back

If someone sends an e-mail to me at my main address (shaw.ca) which is also forwarded to my Blackberry they receive a message back from the Blackberry account saying that the message could not be received.

 

I did however in fact get the message on my Shaw acvcount which also shows up on my blackberry.

 

My blackberry e-mail address appears to be correct in my profile.

 

This seems to happen only when the e-mail is one that is sent to a group that I am part of with other addresses in the To: __________________

 

Any ideas on solving this problem?

Trusted Contributor
Posts: 237
Registered: ‎01-16-2010
My Device: Curve 8320
My Carrier: AT&T

Re: Blackberry 8130 Rogers - some mail bounces back

eetonaee,

 

It could be an Auto-Population issue. If the user is using a program like Outlook, have them create a new email. Have them start typing your name/address and press the down arrow key to highlight and delete. Once deleted, have the user entery in your full email address again.

 

Keep us updated.

Office2Mobile
Poor Service and the Worst Support provided by VarDynamics http://vardynamics.com/