07-20-2012 08:55 AM
I have just obtained a Blackberry 8700 and have a Vodaphone Pay-as-you-go sim card. When I try to add my email account I just have a choice between:
I want to use a work email account with a Blackberry Enterprise Server
I want to skip email setup
I have tried googling and got advice to download BIS software. I found software downloads on the BlackberryFAQ site and downloaded what I thought was the correct package for my platform. but when I tried to setup from the PC it said there was no suitable software included.
What else do I need to do? Do I need a BIS account from the service provider?
Any help appreciated.
Solved! Go to Solution.
07-20-2012 11:18 AM
Hi and Welcome to the Community!
To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.
07-20-2012 01:30 PM