09-12-2008 02:19 PM
Is this thread still active?
I've had 3 Blackberry 8800's fail in exactly this way.
Is there a solution? RIM's customer service department is of no help whatsoever.
09-13-2008 01:59 PM
09-14-2008 10:58 AM
No such luck. The first 2 were replaced under warrenty. For the one I have now, AT+T claims that it's been out of warrenty for about 1.5 months now. They're telling me "It's really too bad but you'll have to buy a new phone"
09-18-2008 12:54 PM
Hey - I had the same problem and I was told I had to get a new phone.
Instead, I ordered a new trackball from www.BlackberryTrackballs.com. The instructions were SO easy, and I solved my problem within minutes. I'd recommend trying that before buying a new phone.
09-18-2008 12:58 PM
I manage 30 Curve and Pearl users and we have this problem a lot. At first it was a major problem but then I figured out how to replace them. Order them online from BlackBerryTrackballs.com. They include really easy instructions and they send them out right away. I highly recommend them to anyone who has a trackball problem. I always keep extras in stock for my users because you never know when they'll start acting up...
Its a major defect in the phone but at least its manageable, much better than doing a warranty swap w/ AT&T....
10-23-2008 11:01 AM
There an eBay seller selling these tracker balls
Seller id - ukfonebitz / Shop - http://stores.ebay.co.uk/ukfonebitz
02-13-2009 06:31 PM
Fixed It !!!!!!
I left my BB on the bathroom window ledge while I was having a shower and it started the "HL" carry on. After reading these forums I started to worry that it was kaput.
I decided to take the battery out and leave it on the radiator (not boiling hot but still fairly warm) for 10 mins. Put the battery back in and its working as new.
I only hope it doesnt come back. Will keep you posted............
03-05-2009 11:05 PM
I touched my bb with a single drop of water in the trackball to mute the alarm when in the shower, and I had this error for some time. I took it apart a few times (be careful not to be too hasty with your fingernails prying off the chrome side pieces before you have the t5 screws out (got my driver at TheSource).
There are good instructions on youtube for taking your device apart, search for blackberry 8800 repair.
Obviously I did everything I could to dry it out, including leaving it in a bag of rice, hair dryer, dropping from some elevation onto carpet, blowing on it, etc etc.
I finally thought this must be a shortcircuit on one of the solders, or transisters somewhere. There must be a tiny bit of corrosion or dust adhered to the circuitry. Once completely disassembled, I took a tiny toothbrush, the kind meant for scrubbing gums, it looks more like a test-tube cleaner bristle. I gently scrubbed the board, all around the trackball tape *careful not to lift this tape* and every component surrounding it. I reassembled my device (see the video above), and it's like new.
I've read posts about people trying new trackballs, and returning their phones, or tossing them. It should be noted, that once completely disassembled, the device still generates this error (no trackball/keyboard) this means the moisture that generates these odd "english language shortcuts errors" is not caused by any input device that you could buy, including from blackberrytrackballs.com, who I've used in the past, and really is excellent. Don't waste your money, get a gum scrubber, and be very careful!