Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Other BlackBerry® Smartphones

Reply
New Member
gbencomo
Posts: 1
Registered: ‎04-24-2008
My Device: Not Specified

Blackberry 8800 Keyborad & trackball problem

The trackball and certain keys on my 8800 return different values than intended.

EG. Pressing the trackball returns a u.

Pressing the Escape key returns an h

 

I'm on my 3rd 8800 and they all do this sporadically, then correct themselves.  This one has been mis-functioning for 2 days.

 

Thanks for any feedback!

Please use plain text.
New Contributor
stroll
Posts: 8
Registered: ‎05-19-2008
My Device: Not Specified

Re: Blackberry 8800 Keyborad & trackball problem

Hi. I also had this problem, after one day of skiing and the blackberry got too much condensate in it.

So I was not longer able to enter my password correct and waiting 2 days was not helping.

Only the back key and the 0 was not working properly.

 

Today one customer also called me he has problems with the trackball and another key.

 

The only solution at the moment is to delete the handheld and reactivate it.

Reset was not successful. 

Please use plain text.
New Contributor
keithwarburg
Posts: 3
Registered: ‎06-22-2008
My Device: Not Specified

Re: Blackberry 8800 Keyborad & trackball problem

I'm having the same problem. My 880 has been working flawlessly, until last night. I took it out of my pocket and it started acting up. No moisture, no spill, no dropping it. The click of the trackball brings up "uo" and the return key brings up "hl."

 

What should I do? Again, there was no trauma to the system or phone at all. 

Please use plain text.
New Contributor
brisox60
Posts: 3
Registered: ‎06-29-2008
My Device: Not Specified

Re: Blackberry 8800 Keyborad & trackball problem

Keith, did you ever get your problem fixed? 

 

I'm having the exact same thing happen.   Trackball returns 'Ou', esc returns 'Hl' and zero key returns 'Yi'....annoying as hell...thanks

 

Please use plain text.
New Contributor
keithwarburg
Posts: 3
Registered: ‎06-22-2008
My Device: Not Specified

Re: Blackberry 8800 Keyborad & trackball problem

Nope, I'm still having trouble. Now the "sym" key returns letters and certain keystrokes [like "a (space)" returns "on on"] and the word "No (space)" returns "nc op potc" . . . So I'm trying to figure out what to do. Warranty's up (of course), so I may have to just pay the deductible on the insurance and get a Curve.

 

Some people wipe the OS off completely and reload it with Desktop manager. I haven't tried it yet... kindof worried. but I may this week if nothing new arises. 

Please use plain text.
New Member
dannythree
Posts: 2
Registered: ‎07-01-2008
My Device: Not Specified

Re: Blackberry 8800 Keyborad & trackball problem

I've had same thing happen as well.  I deleted and reinstalled random applications using the desktop manager; this seemed to work most of the time, but I still get instances where clicking the trackball doesn't work and I have to use the return key.  Other times, holding it down a bit longer works.  A support specialist at ToDoMatrix (RexWireless) mentioned that he'd seen references on other boards (I'm not sure which ones) to this being a low memory problem.
Please use plain text.
New Member
DaveVT5
Posts: 1
Registered: ‎07-09-2008
My Device: Not Specified

Re: Blackberry 8800 Keyborad & trackball problem

i'm having the same problem, my issue is that the "a" key is totally unresponsive as is the Q, P and DEL keys. I can't do a system reset because I can't type "blackberry" since it has an "a" in it.

 

:robotmad:

 

Can anyone help me?!?

Please use plain text.
New Member
dannythree
Posts: 2
Registered: ‎07-01-2008
My Device: Not Specified

Re: Blackberry 8800 Keyborad & trackball problem

I had same problem; try connecting to Desktop manager and entering password from there.
Please use plain text.
New Member
BenG82
Posts: 2
Registered: ‎07-19-2008
My Device: Not Specified

Re: Blackberry 8800 Keyborad & trackball problem

Recently I have problems with some buttons on my 8800.

When I hit the trackball the BB writes "Uo". When I hit the 'back' button it writes "Hl".

  

In this tread I see that I'm not the only one... but is there a solution???

 

Bye, Ben

Please use plain text.
New Member
cleument
Posts: 1
Registered: ‎09-08-2008
My Device: Not Specified

Re: Blackberry 8800 Keyborad & trackball problem

Hi, I've got the same problem with a 8820...

DID FINALY SOMEBODY FIND A SOLUTION ??

Best,

Please use plain text.