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New Contributor
MsBBDiva
Posts: 6
Registered: ‎09-11-2008
My Device: Not Specified
Accepted Solution

Blackberry Messanger Deleted

I couldnt add a contact to BB messanger.  I called Sprint for support and they told me to delete BB Messanger.  I have tried a million things to add it back.  How do I update the software on the device when it has the latest software? I installed the lastest Desktop manager and its not there either.  Can someone tell me how to get it back on my BB.

 

BB software version: 4.2.2.123

Desktop Manager 4.6

Forums Advisor III
bumblepie
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: Blackberry Messanger Deleted

You have installed desktop Manager, but have you installed the device software?

 

to check, open desktop manager, go to Help>About Desktop Manager>Software

 

If there is nothing listed in there, then you do not have the software.

 

You need download and install it, then when you go to application loader, make sure the option for messenger is ticked.

 

http://na.blackberry.com/eng/support/downloads/download_sites.jsp

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New Contributor
MsBBDiva
Posts: 6
Registered: ‎09-11-2008
My Device: Not Specified

Re: Blackberry Messanger Deleted

No I do not believe I have done this but I will certainly try it over the weekend and let you know the outcome, thanks for your assistance.

Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Blackberry Messanger Deleted

Check below steps for OS upgrade in your device  -

 

Step #1

Before starting make sure that BlackBerry Desktop Software is installed on the computer.

 

Step#2

Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.

 

Step#3

Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:

  1. Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click Backup and Restore.
  4. Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
  5. Choose a location to save the backup file, then click Save.

Step#4

To perform a clean install of the BlackBerry Device Software, perform the following steps:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click the Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and click OK.
  5. Click the check boxes next to the names of the applications you want to load, and then click Next.
  6. Click Advanced, and then click the check box beside Erase all currently installed applications.
  7. Click Next.
  8. Click the check box next to Do not automatically backup the application data during the loading process.
  9. Clear the box next to Backup and restore applications installed wirelessly.
  10. Click Next > Finish.
  11. When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

New Contributor
MsBBDiva
Posts: 6
Registered: ‎09-11-2008
My Device: Not Specified

Re: Blackberry Messanger Deleted

Oh great thats even more detailed!
Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Jum Error 102

You're welcome!

 

If this post helped you then please resolve the  thread by accepting (clicking) the soution button at the top left handside. :smileyhappy:

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

New Contributor
MsBBDiva
Posts: 6
Registered: ‎09-11-2008
My Device: Not Specified

Blackberry Messanger Deleted

That did resolve my issue but I did not get a "Jum Error 102".  Thanks for your assistance.