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Developer
Zingam
Posts: 195
Registered: ‎05-09-2012
My Device: Playbook, Z10 LE

Blackberry Playbook cannot connect to Windows 7

[ Edited ]

I have two laptops by HP with Windows 7. I am using them as development machines.

On one I can connect the playbook but on the other one I cannot connect it. It always goes into driver installation mode. No matter how many times I have reinstalled the driver, it doesn't detect the playbook. WiFi connection works though. The USB connection fails.

Any idea what could be wrong? I am using OS 2.1 the latest version.

 

(That's probably not the right place but I cannot delete the message)

New Contributor
Jackonberry
Posts: 8
Registered: ‎07-30-2012
My Device: 8830

Re: Blackberry Playbook cannot connect to Windows 7

Have you installed(the latest) 'BlackBerry Desktop Software' on the laptop?If not then try installing the software.You can download it from the BlackBerry website 'swdownloads.blackberry.com or www.blackberry.com'.
New Contributor
Jackonberry
Posts: 8
Registered: ‎07-30-2012
My Device: 8830

Re: Blackberry Playbook cannot connect to Windows 7

 
Retired
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Blackberry Playbook cannot connect to Windows 7

Hello Zingam,

 

The following article will provide you with more information regarding the issue you are experiecing with detecting your BlackBerry® PlayBook™ tablet  on your computer:

 

Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook - http://www.blackberry.com/btsc/KB27424

 

We hope this helps.

 

Thank you.

 

 

 

 


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