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New Contributor
MichelleMichi2
Posts: 4
Registered: ‎11-05-2013
My Device: 9360
My Carrier: Student

Blackberry internet service

Hi

I cant using my blackberry internet since yesterday and I check my simcard provider. The internet is online and working now. But I still can't using it. Already pull out the battery and did the step for housting table, diagonistic test. Is there any problem with blackberry? the service status say that BIS not connected neither the BEP. Anyone can help? My blackberry is 9360 (apollo)
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New Contributor
MichelleMichi2
Posts: 4
Registered: ‎11-05-2013
My Device: 9360
My Carrier: Student

Re: Blackberry internet service

 
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Developer
josuefunes
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Blackberry internet service

first try those steps in the same sequence :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

Good luck.

 

 

 

VIA |  Elite II

http://supportforums.blackberry.com/t5/BlackBerry-Bold/email-setup/m-p/2594583/highlight/true#M15664...

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New Contributor
MichelleMichi2
Posts: 4
Registered: ‎11-05-2013
My Device: 9360
My Carrier: Student

Re: Blackberry internet service

Need a wifi connection for do all the steps?
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Developer
josuefunes
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Blackberry internet service

No. MichelleMichi2

You can also call operator mobile internet services

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If your issue has been solved, please resolve it by marking "Accept as Solution"
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New Contributor
MichelleMichi2
Posts: 4
Registered: ‎11-05-2013
My Device: 9360
My Carrier: Student

Re: Blackberry internet service

I already did the second step but it say your device had a problem connecting to the server. What is it means?
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Developer
josuefunes
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Blackberry internet service

Call mobile operator, mobile service and Blackberry internet service.

_______________________________________________________________________________________________
Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"
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