Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Other BlackBerry® Smartphones

New Member
Posts: 1
Registered: ‎08-08-2008
My Device: Not Specified

Browser Alert?

You know how you have a mesage alert, missed call alert, and Facebook alerts that all appear in the upper left hand corner? Well I have what appears to be a browser alert in that corner (because the icon is a globe.) I've unplugged the battery, cleared my browser caches, and cleared my memory cache by holding down ALT and typing LGLG. Still the icon is there. Anybody know a way to make it disappear?
Super Contributor
Posts: 396
Registered: ‎08-03-2008
My Device: Blackberry 9530

Re: Browser Alert?

Try going to:



Security Options

Firewall (click it)

Once open:

Hit the menu key (left of trackball)

Then click "Reset All Counts"


See if this clears the browser alert....

Stevie Ray! 1954-1990

** Don't forget to resolve your post with the accepted solution.
New Member
Posts: 1
Registered: ‎12-15-2008
My Device: Not Specified

Re: Browser Alert?


Regarding the 'browser-alert' which I have on my phone since half a year... 


which 'options'  do you mean in below answer?

if I press the options button on my blackberry pearl, i don't have the function 'options', but I go directly into the menu (where I can select, maps, gmail, settings, call log etc.).


Hope you can help me,


New Member
Posts: 2
Registered: ‎04-13-2010
My Device: Curve 8700

Re: Browser Alert?

New Member
Posts: 2
Registered: ‎04-13-2010
My Device: Curve 8700

Re: Browser Alert?



I have a Blackberry 8700, I have the same browser alert as mentioned above and have tried just about everything to clear it, including clearing cache's.


I have followed your instructions:


  1. Select Options
  2. Select Security Options
  3. Select Firewall
  4. Click on main menu button
  5. Select Reset all counts

............... but it has not cleared.


Any other suggestions?




New Contributor
Posts: 2
Registered: ‎06-27-2010
My Device: 9700

Re: Browser Alert?

try the fllowing steps,


1. open your message folder

2. click menu to open "view folder"

3. then click "browser message" to open unread message

4. Or, click "WAP Push Messages" to open recent and previous browser messages

5. you can delete  whatever browser alert