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New Contributor
hectorrr1
Posts: 8
Registered: ‎08-21-2013
My Device: Bold 9900 and Q10/Z10 For testing
My Carrier: Vodafone
Accepted Solution

Caller ID contacts Blackberry Q10.

Hi all,

 

I recently got a Blackberry Q10 to test for our Company.

There for I used a BB Bold 9900.

I used BB Protect and Blackberry Desktop to make a backup form the 9900.

Then I restored everything and everything is fine and works perfect.

The only problem is when someone form the old contacts form the BB9900 I restored give's me a call I don't see a caller ID. And when some one I added on the Q10 gives me a call I see the caller ID.

 

Any one have a solution for this?

 

Sorry for my bad English (It's not my native language)

 

-Thanks Vincent.

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Super Contributor
mondi21
Posts: 498
Registered: ‎07-08-2013
My Device: 9320/7.1.0.865 (B2428)

Re: Caller ID contacts Blackberry Q10.

Hi! Welcome to the community.

How long have you had this device? As it may take usually 48 hours for all the syncing to be polished.

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New Contributor
hectorrr1
Posts: 8
Registered: ‎08-21-2013
My Device: Bold 9900 and Q10/Z10 For testing
My Carrier: Vodafone

Re: Caller ID contacts Blackberry Q10.

Hi,
Thank you.

I use the device now for more thank 3 weeks.
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Super Contributor
mondi21
Posts: 498
Registered: ‎07-08-2013
My Device: 9320/7.1.0.865 (B2428)

Re: Caller ID contacts Blackberry Q10.

Hi!
Are these contacts duplicated?
If yes try this, Open Contacts app>
Swipe down from top>tap settings.
Turn SIM CARD CONTACTS to 'OFF'. Save.

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New Contributor
hectorrr1
Posts: 8
Registered: ‎08-21-2013
My Device: Bold 9900 and Q10/Z10 For testing
My Carrier: Vodafone

Re: Caller ID contacts Blackberry Q10.

Hi.

 

I already did this, but it was not enabled.

And some of my contects where duplicated, but i removed the duplicated ones.

Thanks for the fast reply.

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Super Contributor
mondi21
Posts: 498
Registered: ‎07-08-2013
My Device: 9320/7.1.0.865 (B2428)

Re: Caller ID contacts Blackberry Q10.

Hi! You're welcome.

I checked online and there were same issues on the BB10 devices running the previous software. I assume this is an issue on that specific OS.

I suggest upgrading your OS to 10.2.0.1047
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Click " Like " if you want to Thank someone. If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
_____________________________________________________________________________________________
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.
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New Contributor
hectorrr1
Posts: 8
Registered: ‎08-21-2013
My Device: Bold 9900 and Q10/Z10 For testing
My Carrier: Vodafone

Re: Caller ID contacts Blackberry Q10.

Thank you it works, i was already updating it.

Have a nice day.

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Super Contributor
mondi21
Posts: 498
Registered: ‎07-08-2013
My Device: 9320/7.1.0.865 (B2428)

Re: Caller ID contacts Blackberry Q10.

You're welcome!
I'm glad I was able help. Take care! :smileyvery-happy:

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