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Contributor
Posts: 20
Registered: ‎06-17-2009
My Device: Blackberry 8830 WE

Calls are going to voice mail

Blackberry 8830 incoming calls are going straight to voice mail without even ringing the phone.  DND is not on.  Is this a software issue?  It seems this is kind of random; but I've already missed some important calls.
Posts: 90,105
Likes: 23,890
Solutions: 6,153
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Calls are going to voice mail

Check your call forwarding options also... Press the green dial key > Menu > Options > Call Forwarding.

 

With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. 




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Contributor
Posts: 20
Registered: ‎06-17-2009
My Device: Blackberry 8830 WE

Re: Calls are going to voice mail

I don't see 'call forwarding' option in my list.  Followed your instructions; and it worked for the first call I received but then switched back to going into my voicemail instead of ringing.  Smiley Sad
Posts: 90,105
Likes: 23,890
Solutions: 6,153
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Calls are going to voice mail

You need to call your carrier and see what is up with their call forwarding.

 

I think this something on their end.

 

 

For the fun of it, when you press the GREEN dial key to enter the call log > Menu > Options, then what do you see listed there as choices.

 

Please type all of the choices?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 20
Registered: ‎06-17-2009
My Device: Blackberry 8830 WE

Re: Calls are going to voice mail

General Options

Voice Mail]

Call Logging

Smart Dialing

TTY

Enhanced Audio

Sounds

Hearing Aid Mode

Posts: 90,105
Likes: 23,890
Solutions: 6,153
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Calls are going to voice mail

Yep, you need to call your carrier.

 

Call Forwarding and Call Waiting are functions of your carrier which can be enabled or disabled by them, over the network.

 

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
Posts: 20
Registered: ‎06-17-2009
My Device: Blackberry 8830 WE

Re: Calls are going to voice mail

Okay; phone rang for a while today when calls came in and then quit again.  I called Verizon Tech Support and she said this issue was logged with Blackberry.  The end result was that Blackberry could not rectify the issue.  It has been listed as a hardware issue; not a software issue or provider settings issue. 

 

We did a wipe of the handheld.  After the restart the phone was ringing fine again.  I asked about 'what if' the issue should show up again and Tech Support said to call back and they would get things rolling to replace the phone.

 

FYI for all.  Smiley Sad

Posts: 90,105
Likes: 23,890
Solutions: 6,153
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Calls are going to voice mail

Thanks. News is not always good news. But you are headed in the right direction.

 

IF Verizon says it is a hardware issue, they should be moving quicker to replace your device.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Posts: 20
Registered: ‎06-17-2009
My Device: Blackberry 8830 WE

Re: Calls are going to voice mail

Phone went right back to calls going to voice mail.  Called Tech Support and went through about and hour worth of trouble shooting again.  I now have a new phone coming from Verizon as it is definately a hardware issue.