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Posts: 1
Registered: ‎12-30-2008
My Device: Not Specified

Can't open email attachments on BlackBerry 7520

I have the 7520 with firmware 4.10.380 (Platform 1.6.0.12).  I use the BlackBerry Desktop Redirector (via Outlook/MS Exchange 2003).  When I first got the 7520, I was able to open and view email attachments containing most common graphics formats as well as Word, Excel, PDF, and text files.  Somewhere along the line, it stopped offering me the "Open Attachment" option when viewing an email that has an attachment.  At the time that this went missing, it wasn't that big of a deal.  But now (almost two years later) I have more need to see attachments, and can't seem to figure out what needs to be done to fix this.

 

I have tried the following so far:

Re-sent service books

Scoured as many settings as I can find to see if attachments are blocked

Updated firmware (to what I wrote above)

Wiped handheld (via the Options, Security Options, General Settins, Wipe handheld)

Master Radio Reset

 

I still do not seem to be able to view the attachments.  The option to view or show attachment is not in the menu when I highlight the attachment shown in the email.

 

In my Applications I do see the BlackBerry Attachment Service.

 

I'm now at a loss for what to do next.  Please help.

 

Thank you in advance,

Patrick Ring