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New Member
Posts: 1
Registered: ‎11-08-2013
My Device: curve 8520
My Carrier: tmobile

Can't sign in to bb id ????

My son signed up for bb id and put gmail.co.uk instead of gmail.com,  he was on it fine, then he took his sim out of his phone to try another sim in it, then we he put the original sim back in it asked him to log in to bb id, but he can't remember his password and when he clicks forgot password it keeps sending to the gmail.co.uk so can't get it, he tried to get the gmail.co.uk account but gmail don't do co.uk so can't, is there anyway he can get back on his id as he as just bought a bbm thing for £5 and now can't use it or app world or anything else that requires him to login, any one have any idea what to do??

Forums Veteran I
Posts: 1,636
Registered: ‎07-01-2013
My Device: BlackBerry Q10 (OS 10.3.1.2726)
My Carrier: Movilnet

Re: Can't sign in to bb id ????

Hi vickymil5

 

Welcome to http://supportforums.blackberry.com

 

I invite you to visit this link to reset the password of BBID

https://blackberryid.blackberry.com/bbid/recoverpassword/

 

But you must remember the email and security question to recover your BBID.

Otherwise you will have to re-create a new BBID.


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New Contributor
Posts: 4
Registered: ‎12-14-2013
My Device: Q10
My Carrier: AT&T

Re: Can't sign in to bb id ????

I'm going through the same thing right now, email was typed wrong and I forgot the password I used, so the password goes to the wrong email address. I was told to do a security wipe. One word of caution, if you are talking to customer support, do not use the phone you have a problem with in order to walk through the fix, it will go dead. I'm am shocked a customer support person let me do that very thing.