11-08-2013 08:08 AM
My son signed up for bb id and put gmail.co.uk instead of gmail.com, he was on it fine, then he took his sim out of his phone to try another sim in it, then we he put the original sim back in it asked him to log in to bb id, but he can't remember his password and when he clicks forgot password it keeps sending to the gmail.co.uk so can't get it, he tried to get the gmail.co.uk account but gmail don't do co.uk so can't, is there anyway he can get back on his id as he as just bought a bbm thing for £5 and now can't use it or app world or anything else that requires him to login, any one have any idea what to do??
11-08-2013 04:55 PM
Welcome to http://supportforums.blackberry.com
I invite you to visit this link to reset the password of BBID
But you must remember the email and security question to recover your BBID.
Otherwise you will have to re-create a new BBID.
12-15-2013 12:24 AM
I'm going through the same thing right now, email was typed wrong and I forgot the password I used, so the password goes to the wrong email address. I was told to do a security wipe. One word of caution, if you are talking to customer support, do not use the phone you have a problem with in order to walk through the fix, it will go dead. I'm am shocked a customer support person let me do that very thing.