08-19-2014 06:39 AM - last edited on 08-19-2014 11:24 AM by Steve_T
Hi im having difficulties in sending emails or opening any attachements it says ( more request cannot be completed. service book information not found) i restored and updated the service books problem still there. But i can receive emails.
please let me know what to do thanks.
MOD EDIT: Subject changed to reflect a new topic
08-20-2014 01:14 AM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.